Formstack Whitelisting

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    5 years, 3 months ago

    Hi @mountmckinney, thanks for getting in touch with us.

    From the Wordfence Dashboard click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now attempt to visit pages containing your forms and also any administration pages you have been having trouble with for this plugin. This will help Wordfence learn that these actions are normal and it will allow them in the future. After you have finished performing the actions, switch the WAF from Learning Mode back to Enabled and Protecting. Now test to see if the forms work correctly.

    You can read more about Learning Mode to help you here: https://www.wordfence.com/help/firewall/learning-mode/

    Let me know how you get on.

    Thanks,

    Peter.

    Thread Starter mountmckinney

    (@mountmckinney)

    5 years, 3 months ago

    Hey @wfpeter

    Sorry, should have added that, the system was in Learning Mode when we were experiencing those issues, we had just installed the plugin a week or so ago

    Thread Starter mountmckinney

    (@mountmckinney)

    5 years, 3 months ago

    Actually, we found the issue, it wasn’t Wordfence after all, thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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