freight zone

  • Resolved ryttare

    (@ryttare)


    1 year, 12 months ago

    I think I have something wrong in my shipping zones, if I change the currency to DKK Denmark, I can’t get the correct currency in the Klarna checkout, it says that it’s not possible to deliver there, what’s wrong? should you put up a shipping zone per country? or should you put both countries under the same shipping zone?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • carolm29 (woo-hc)

    (@carolm29)

    1 year, 12 months ago

    Hey there, @ryttare! Thanks for contacting us. I’m happy to help you.

    Do you mind sharing more information so we can assist you further?

    As I understand you ship to two countries, correct?
    And Klarna is accepted on both, but you are having issues with multi-currency and shipping options?

    Can you please share some screenshots to help us understand the full picture?

    Can you please share some screenshots to help us investigate this further? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    We need screenshots of:

    • WooCommerce > Settings > Shipping
    • WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone
    • WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone > Click on edit on each shipping method so we can check the specific settings
    • The cart/checkout page with the issue
    • You currency/multi-currency settings

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter ryttare

    (@ryttare)

    1 year, 12 months ago

    https://snipboard.io/Ew8d09.jpg

    https://snipboard.io/k1UXBs.jpg

    https://snipboard.io/wLmSkE.jpg

    https://snipboard.io/0OBxe5.jpg

    carolm29 (woo-hc)

    (@carolm29)

    1 year, 12 months ago

    Hey, @ryttare!

    To confirm you want to ship to Denmark and Sweden, correct?
    And your default currency is Swedish Krona and Danish Krone is added as multi-currency?
    I see you have a currency switcher on the website, can you share how you set it up? Did you use a plugin?

    Which plugin are you using for Klarna?

    Are you using a plugin for shipping? From your screenshots it seems you are using a plugin for DHL. Can you please confirm exactly which one you are using?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter ryttare

    (@ryttare)

    1 year, 12 months ago

    Hi,

    To confirm you want to ship to Denmark and Sweden, correct? yes

    And your default currency is Swedish Krona and Danish Krone is added as multi-currency? yes

    Are you using a plugin for shipping? yes Shipmondo

    currency switcher Plugin aelia currency switcher

    plugin Klarna checkout

    Best regards Kristine

    Zee

    (@doublezed2)

    1 year, 12 months ago

    Hello ryttare

    Thank you for your reply.

    The problem you have described appears to be related to Shipmondo plugin and Aelia currency switcher.

    Therefore, I suggest contacting both of these plugin’s support.
    They will be better equipped to answer your question.

    Please share you findings with me here.
    If there is anything related to WooCommerce core, I will be happy to assist you further. 🙂

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

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