Title: fresh install errors
Last modified: July 31, 2020

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# fresh install errors

 *  [leoarce](https://wordpress.org/support/users/leoarce/)
 * (@leoarce)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/fresh-install-errors-2/)
 * Trying to test udraw to see if it will work for us before going fully all in.
   created template. tied it to a product. had a test user design and checkout with
   that product. then these 4 things happen. 1) in the admin side where the order
   is, there are 3 buttons. view pages, something else, and download pdf. that second
   button doesn’t show text, it just has an animated spinning gif spinning forever.
   when i click on it the page scrolls to the bottom which then turns into problem#
   2. 2) that area that says udraw product viewer doesn’t work. it’s broken. it 
   shows the gui of the design tool but no design or anything inside. 3) third problem
   is when downloading the pdf, it is blank. all white with no background or foreground
   elements. only one element out of all the elements shows but since it’s white
   with a bit of drop shadow it barely shows up because it’s supposed to be on top
   of a dark color and the dark background element isn’t there. so basically an 
   unusable pdf. 4) and the fourth thing is in the front side of the site where 
   the customer logs in then views his/her orders, they can preview the order and
   there is a thumbnail of the purchased design, but above that thumbnail it has
   this error: Warning: count(): Parameter must be an array or an object that implements
   Countable in /home/betastore/public_html/wp-content/plugins/udraw/uDraw.php on
   line 2368. not sure what’s supposed to be there, but if that error is fixed, 
   hopefully it shows pdf download link for customer to be able to download the 
   pdf as well. that’s all the errors for now. this is new wordpress install latest
   version as of today (ver 5.4.2 on 7-31-2020). new woocommerce install latest 
   version (ver 4.3.1). not sure if it’s latest udraw. got it from your site just
   yesterday (ver 3.1.1). php version on the site started on 7.2 then i tried 7.0
   then 5.6 and now it’s on 7.4. it doesn’t work on any of those php versions. would
   you be able to tell me all the server dependancies this plugin needs? what all
   apache and php modules/extensions are needed? here are javascript errors on the
   admin order page by the way: Uncaught TypeError: $(…).sortable(…).selectable 
   is not a function – from Designer.min.js in a udraw directory. Uncaught TypeError:
   RacadDesigner.Legacy is undefined – coming from post.php in admin folder (not
   a udraw folder) but who knows maybe the admin one is triggered by the udraw one.

The topic ‘fresh install errors’ is closed to new replies.

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## Tags

 * [errors](https://wordpress.org/support/topic-tag/errors/)
 * [javascript](https://wordpress.org/support/topic-tag/javascript/)
 * [pdf](https://wordpress.org/support/topic-tag/pdf/)
 * [php](https://wordpress.org/support/topic-tag/php/)

 * 0 replies
 * 1 participant
 * Last reply from: [leoarce](https://wordpress.org/support/users/leoarce/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/fresh-install-errors-2/)
 * Status: not resolved