Title: frozen validating Last modified: August 21, 2016 --- # frozen validating * Resolved [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/) * [http://sarahdstudios.com/portfolio/test-download/](http://sarahdstudios.com/portfolio/test-download/) * when I select an image to download, one or more images and press “download selected images” a box pops up reading validating and just loops, never allowing the images to be downloaded. * Thanks! * [http://wordpress.org/extend/plugins/nextgen-download-gallery/](http://wordpress.org/extend/plugins/nextgen-download-gallery/) Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857322) * I added debugging, here is the log * [19-Jun-2013 17:15:48 UTC] PHP Notice: wp_specialchars is **deprecated** since version 2.8! Use esc_html() instead. in /home/sarahd9/public_html/wp-includes/ functions.php on line 2839 [19-Jun-2013 17:15:48 UTC] PHP Notice: wp_specialchars is **deprecated** since version 2.8! Use esc_html() instead. in /home/sarahd9/ public_html/wp-includes/functions.php on line 2839 [19-Jun-2013 17:15:48 UTC] PHP Notice: Use of undefined constant wp_nav_menu – assumed ‘wp_nav_menu’ in / home/sarahd9/public_html/wp-content/themes/photocrati-theme-4.5/footer.php on line 64 [19-Jun-2013 17:15:48 UTC] PHP Notice: Constant ABSPATH already defined in /home/sarahd9/public_html/wp-load.php on line 22 * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857386) * I (think I) see what the problem is * from gennext gallery-download.php * Is this plugin incompatible w/ photocrati 4.5? * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857442) * G’day, * My plugin doesn’t have a pop-up box like that. It sounds like you have some form validation that is grabbing my download form and trying to “validate” it. Do you have a form plugin installed, or does your Photocrati theme have forms? * cheers, Ross * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857444) * I did have a form builder, but I deactivated and the problem persisted. * That validating box is the same that pops up on password protected galleries, so I believe its part of photocrati =( * It seems like the constant ABSPATH defined in wp-load.php is causing the download to “die” as instructed in gallery-download.php? * I’m wondering if I could bypass that and it would then work * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857448) * G’day, * No, ABSPATH code has nothing to do with your problem (it merely stops someone running that script without going through WordPress). * It sounds like you need to contact Photocrati and ask them for a solution. If they advise some code changes, please pass them on to me and I’ll see if I can incorporate them in a future version, otherwise you might be able to take a custom copy of the template into your theme. * cheers, Ross * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 12 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857450) * So glad I asked before I did anything!! Thanks 😀 * I’ll shoot photocrati an email and let you know. * I really appreciate the fast response!! * Thanks again * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857522) * photocrati replied w/ a standard email of we can’t provide any support with an issue with a 3rd party plugin. * eta: I just switched themes to twenty-twelve to troubleshoot, that SAME validating icon appears and prevents the download. Apparently one of the plugins I have is doing this?? Back to troubleshooting! * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857523) * Sitebrains plugin was the culprit! * It is only supposed to be blocking spam comments. UGH! Going to let them know now. * Thank you again for your help!! Wonderful plugin!!! * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857524) * resolved * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857526) * That’s just rude. But all is not lost; if you can put up a page with the download gallery on it, demonstrating the problem, I’ll see if I can spot their error. If you’re not comfortable sharing a link to the page publicly, please send it to me via my [contact page](http://www.webaware.com.au/contact-us/). * I can’t promise anything, but I might be able to see what they’re doing and advise a fix at least. * cheers, Ross * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857527) * Aha! you fixed it while I was typing up my last comment 🙂 * Glad to hear it’s working now. * cheers, Ross * Thread Starter [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * (@nolasarahd) * [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857529) * =) * Yes I will find another anti-spam plugin, it doesn’t appear they are handling support of their plugin. * Thanks again =) Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘frozen validating’ is closed to new replies. * ![](https://ps.w.org/nextgen-download-gallery/assets/icon-256x256.png?rev=2590633) * [NextGEN Download Gallery](https://wordpress.org/plugins/nextgen-download-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-download-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-download-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-download-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-download-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-download-gallery/reviews/) * 12 replies * 2 participants * Last reply from: [nolasarahd](https://wordpress.org/support/users/nolasarahd/) * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/frozen-validating/#post-3857529) * Status: resolved