Title: FTS Facebook shortcode making 500 server errors
Last modified: January 18, 2020

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# FTS Facebook shortcode making 500 server errors

 *  Resolved [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/)
 * Running WP 5.3.2 and (currently) the free version of Feed Them Social to test.
   
   When I use the shortcodes for everything other than Facebook they all work. When
   I use the Facebook shortcode on a clean page as I try and save the page as draft
   the server throws a 500 error. As soon as I delete the shortcode everything is
   fine.
 * Thanks in advance!

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Support [slickchris](https://wordpress.org/support/users/slickchris/)
 * (@slickchris)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12345000)
 * Hi [@entreevous](https://wordpress.org/support/users/entreevous/),
 * Thanks for giving us an opportunity to help. Let’s see if it fixes the problem:
 * note* be sure to have Admin privileges for the Facebook account you wish to display.
 * 1. Please login to your Facebook account (then go to Settings > Business Integrations)
   and check the box for SlickRemix and then click the Remove button.
 * 2. Now go to the Facebook Options page of our plugin. To ensure new token gets
   added delete out the old token input fields and then go to the bottom of the 
   page and click save.
 * 3. After the page refreshes, click the button to get a new Access Token and click
   Save All Changes at the bottom of the page.
 * 4. Delete the cache from the Settings > Global Options tab of our plugin Feed
   Them and any other caching plugins you may have active.
 * 5. Refresh Page.
 * Let me know if that works.
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12351139)
 * The procedure doesn’t work exactly the way you posted it.
 * I don’t have a caching plugin running. I’ve cleared the FTS cache, I’ve cleared
   every cache I see.
 * I’m still getting the same 500 error.
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12351141)
 * Post.php is throwing the 500 error when I try and save the draft page.
 *  Plugin Support [slickchris](https://wordpress.org/support/users/slickchris/)
 * (@slickchris)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12351251)
 * Hi [@entreevous](https://wordpress.org/support/users/entreevous/),
 *  In your WordPress dashboard, please go to Feed Them > Settings > Global Options.
   Then scroll down and check the “Fix Internal Server Error” checkbox, then ‘Save
   All Changes’.
 *  Try again & clear the cache if the change isn’t immediate.
 * let me know how it goes
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12353648)
 * I feel honored that I have a checkbox in FTS, but it still blows up Post.php 
   with a 500 error when I attempt to just save the draft page. Even tried with 
   a fresh new page.
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12353651)
 * Turned the endurance cache off. Cleared the FTS cache multiple times.
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12353681)
 * I am using the Classic Editor plugin ([https://wordpress.org/plugins/classic-editor/](https://wordpress.org/plugins/classic-editor/)).
 *  Plugin Support [slickchris](https://wordpress.org/support/users/slickchris/)
 * (@slickchris)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12355054)
 * Hi [@entreevous](https://wordpress.org/support/users/entreevous/)
 * Okay, let’s see if we can solve this. Can you please include these 2 things?
 * 1. The shortcode you are trying to use.
    2. The report from the System Info page
   of our plugin. Click here if you are unsure how to do this. [https://www.slickremix.com/docs/system-info-page/](https://www.slickremix.com/docs/system-info-page/)
 * Thank you,
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12358528)
 * ### Begin System Info ###
    SITE_URL: ………. Feed Them Social Version: 2.8.2
 * — WordPress Configuration:
    WordPress Version: 5.3.2 Multisite: No Permalink 
   Structure: /%year%/%monthnum%/%postname%/ Active Theme: Dynamik-Gen 2.5.7 PHP
   Memory Limit: 256M WP_DEBUG: Disabled
 * — Webserver Configuration:
    PHP Version: 7.1.1 Web Server Info: apache2
 * — PHP Configuration:
    Upload Max Size: 20M Post Max Size: 20M Upload Max Filesize:
   20M Time Limit: 120 Max Input Vars: 1000 Allow URL File Open: N/A Display Erros:
   N/A
 * — PHP Extensions:
    json: Your server supports json. FSOCKOPEN: Your server supports
   fsockopen. cURL: Your server supports cURL. curl_multi: Your server supports 
   curl_multi_select.
 * — FTS Settings->Global Options:
    Cache time: 1 Day (Default)
 * — Active Plugins:
    Better Notifications for WP: 1.7.5 Classic Editor: 1.5 Content
   Views: 2.3.1 Content Views Pro: 5.7.0 Coupon Creator: 3.0 Embed Plus for YouTube–
   Gallery, Channel, Playlist, Live Stream: 13.2.0.1 Event Tickets: 4.11.1 Feed 
   Them Social – for Twitter feed, Youtube, Pinterest and more: 2.8.2 File Manager
   Advanced: 3.1 Gravity Forms: 2.4.16.7 Health Check & Troubleshooting: 1.4.2 iThemes
   Security Pro: 6.3.3 Leaflet Map: 2.16.0 MailPoet 3 (New): 3.43.1 MemberPress 
   Basic: 1.8.2 MemberPress MailPoet: 1.2.0 MemberPress User Roles: 1.0.5 MetaSlider:
   3.15.3 NextScripts: Social Networks Auto-Poster: 4.3.11 PayPal Donations: 1.9.5
   Photo Gallery: 2.5.44 Popup Maker: 1.8.14 PublishPress Capabilities: 1.9 Really
   Simple SSL: 3.2.8 Redirection: 4.6.2 Social Snap Lite: 1.1.8.1 TablePress: 1.10
   The Events Calendar: 4.9.14 The Events Calendar Extension: OpenStreetMap: 1.0.0
   UpdraftPlus – Backup/Restore: 2.16.21.1 WD manager: 1.4.3 WordPress Importer:
   0.6.4 WP Recipe Maker: 5.8.3 Yoast SEO: 12.9.1
 * — Custom Token or Keys added to Options Pages
    — You must have a custom token
   to use the feeds
 * Facebook App Token: Yes
    Twitter Consumer Key: Yes Twitter Secret: Yes Twitter
   Token: Yes Twitter Token Secret: Yes Pinterest Token: Yes Instagram: Yes YouTube:
   Yes
 * — FaceBook & Twitter Date Format and Timezone
 * Date Format: m/d/Y @ G:i
    Timezone: America/New_York
 * — Hide Facebook Images in Posts:
 * Hide: No
 * — Hide Facebook Error Handler:
 * Hide: Yes
 * — Fix Twitter Time:
 * Fix: No
 * — Disable Magnific CSS:
 * Fix: No
 * — Fix Internal Server Error:
 * Fix: No
    ### End System Info ###
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12358539)
 * [fts_facebook type=page id=XXXXXXXXXX access_token=EAAP9hArvboQBALyavZCKCTwWv7lHRLEDaLNDpaDkLNaIxe3JkPKZCKUghFtC2CmSyrZCBcJegUWXo6LyeQ745jcCpkdtvzZBDA7mAeVXfX5t42UfZCJfzPMDs8ssnCssZAt4QEY6e15MEjlSH6cxt7ZCoblH85J4YvsWarrPLVXnQZDZD
   posts=6 description=yes posts_displayed=page_only]
 *  Plugin Support [slickchris](https://wordpress.org/support/users/slickchris/)
 * (@slickchris)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12358700)
 * Hi [@entreevous](https://wordpress.org/support/users/entreevous/),
 *  Thank you for getting back. Could you please edit this post, include the Facebook
   ID and remove the access token? We do need the Facebook ID in order to test.
 * Thanks,
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12362527)
 * I can’t edit the entry
 *  Plugin Author [slickremix](https://wordpress.org/support/users/slickremix/)
 * (@slickremix)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12362810)
 * Mod,
 * Can you please edit his post and remove the access token from the shortcode.
 * [@entreevous](https://wordpress.org/support/users/entreevous/) please make sure
   and generate a new access token now.
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12363506)
 * You should have specified what you wanted from the shortcode.
 *  Thread Starter [entreevous](https://wordpress.org/support/users/entreevous/)
 * (@entreevous)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12364399)
 * we’ve disabled the plugin and removed the account from Facebook. Let me know 
   what you need us to send you so you can test.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘FTS Facebook shortcode making 500 server errors’ is closed to new replies.

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## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)

 * 15 replies
 * 3 participants
 * Last reply from: [entreevous](https://wordpress.org/support/users/entreevous/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/fts-facebook-shortcode-making-500-server-errors/#post-12364399)
 * Status: resolved