Title: Functionality not working
Last modified: June 17, 2019

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# Functionality not working

 *  Resolved [Picflick](https://wordpress.org/support/users/picflick/)
 * (@picflick)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/functionality-not-working-3/)
 * Hi,
 * Two pieces of functionality is not working when I created a poppup for our website
   landing page.
 * **1) Poppup events delay**
    I have set the delay to 10 seconds and when I saved
   and refreshed my page it still loaded immediately ([Screenshot here](https://prnt.sc/o2ztxh))
 * **2) Subscribe colour**
    I have set the colour to blue and the live preview shows
   that it is updated ([see attachment](https://prnt.sc/o2zvrf)). However, when 
   I reload my webpage it still shows the default green
 * Please can you assist with these 2 issues.
 * Many thanks
    Greg, from PicFlick
    -  This topic was modified 6 years, 12 months ago by [Picflick](https://wordpress.org/support/users/picflick/).
    -  This topic was modified 6 years, 12 months ago by [Picflick](https://wordpress.org/support/users/picflick/).
    -  This topic was modified 6 years, 12 months ago by [Picflick](https://wordpress.org/support/users/picflick/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffunctionality-not-working-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/functionality-not-working-3/#post-11648664)
 * Dear [@picflick](https://wordpress.org/support/users/picflick/),
 * 1. Please, make sure there’s no additional Event line in your popup settings,
   without any delay. It’s possible that your popup opens immediately, because there’s
   a second line of the On load event, without a delay.
 * 2. The reason for the color not saving on your live site may be your website 
   theme styles. They may be affecting our plugin styles not letting to display 
   the correct color.
 * Please, submit a ticket in our Support system so our developers can assist you
   directly: [Submit a ticket for Popup Builder Support](https://sygnoos.ladesk.com/submit_ticket)
 *  Thread Starter [Picflick](https://wordpress.org/support/users/picflick/)
 * (@picflick)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/functionality-not-working-3/#post-11653228)
 * Thanks very much for the prompt response.
    Yes, this managed to sort out our 
   problem. Thank you again!
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/functionality-not-working-3/#post-11653282)
 * Dear [@picflick](https://wordpress.org/support/users/picflick/),
 * Happy to help you! 😉
 * Would you mind taking a few seconds to share your positive review for us?
    It
   will help us to grow and the users to be more confident before choosing our service.
 * Here’s the link, please:
    [https://wordpress.org/support/plugin/popup-builder/reviews/](https://wordpress.org/support/plugin/popup-builder/reviews/)
 * Thank you in advance)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Functionality not working’ is closed to new replies.

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## Tags

 * [colour](https://wordpress.org/support/topic-tag/colour/)
 * [delay](https://wordpress.org/support/topic-tag/delay/)

 * 3 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/functionality-not-working-3/#post-11653282)
 * Status: resolved