Title: Gallery displays empty frames under thumbnails
Last modified: November 2, 2016

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# Gallery displays empty frames under thumbnails

 *  Resolved [Chelai](https://wordpress.org/support/users/chelai/)
 * (@chelai)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/)
 * Hello,
 * my nextgen gallery worked fine several months until suddenly (maybe after an 
   update?) it displayed wrong:
 * [http://www.campingplatz-landkern.de/campingplatz/](http://www.campingplatz-landkern.de/campingplatz/)
 * There should be only 8 (2×4) thumbnails but it shows an empty frame for every
   picture that exists in the gallery. Have you got any idea how to fix it?
 * Best regards
    Petra Eßer

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8393176)
 * Hello [@chelai](https://wordpress.org/support/users/chelai/) – sometimes updates
   for your theme, plugins, or sometimes even WordPress can cause things to change
   and conflict. Would you mind, confirming for us that error persists after:
 * – Temporarily switching to WordPress default theme > clear browser cache & reload
   your site
    – Deactivate all plugins (including NextGEN Gallery) > clear browser
   cache > re-activate NextGEN Gallery only & reload your site
 * Do any of those action steps help? I know this can be a big inconvenience, we’re
   very sorry – but since this is not happening for everyone, this does help tell
   us if there is a plugin/theme conflict.
 * -Becky
 *  Thread Starter [Chelai](https://wordpress.org/support/users/chelai/)
 * (@chelai)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8395831)
 * Hi Becky,
 * thank you for your message! I tried everything you said:
    I turned off the theme
   and activated the wordpress twenty sixteen theme, I deactivated the plugins, 
   cleared the browser cache (no cache-plugin installed), activated only the nextgen
   plugin. I also disabled the edited style.css. But the problem persisted.
 * Best regards
    Petra
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8406263)
 * [@chelai](https://wordpress.org/support/users/chelai/) – You appear to be using
   the NextGEN Legacy “captions” template and the “Add hidden images” option for
   NextGEN Basic Thumbnails (at least for that display). I would suggest either 
   changing to the default (read: blank) template; or, turning off the “Add hidden
   images” option. This should correct the “empty frames” you are seeing.
 * Thanks!
 * – Cais.
 *  Thread Starter [Chelai](https://wordpress.org/support/users/chelai/)
 * (@chelai)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8408963)
 * Hello Cais,
 * thank you for your message! I tried both. Turning the settings to “default” and
   disabling “add hidden images”. The “empty frames” still stay. The strange thing
   is, it worked for several months but suddenly the frames appeared. I haven’t 
   changed anything but the updates of the page.
 * Here are the settings for the gallery:
    _[ngg\_images source=”galleries” container\
   _ids=”1″ display\_type=”photocrati-nextgen\_basic\_thumbnails” override\_thumbnail\
   _settings=”0″ thumbnail\_width=”240″ thumbnail\_height=”160″ thumbnail\_crop=”
   1″ images\_per\_page=”8″ number\_of\_columns=”4″ ajax\_pagination=”0″ show\_all\
   _in\_lightbox=”0″ use\_imagebrowser\_effect=”0″ show\_slideshow\_link=”0″ slideshow\
   _link\_text=”[Zeige eine Slideshow]” template=”/var/www/vhosts/campingplatz-landkern.
   de/httpdocs/wp-content/plugins/nextgen-gallery/products/photocrati\_nextgen/modules/
   ngglegacy/view/gallery-caption.php” ID=”1207″ order\_by=”filename” order\_direction
   =”ASC” returns=”included” maximum\_entity\_count=”500″]_
 * Best regards
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8415890)
 * [@chelai](https://wordpress.org/support/users/chelai/) – Thanks for the shortcode
   you are seeing … the `template` parameter may not need the full path, just “caption”
   should be enough; also, in some cases the “ID” parameter may need to be removed.
   This is another possible quirk found when using NextGEN Legacy templates.
 * I would suggest removing the `ID` parameter first, if that does not solve the
   issue try changing the `template` parameter reference.
 * Thanks, again!
 * – Cais.
 *  Thread Starter [Chelai](https://wordpress.org/support/users/chelai/)
 * (@chelai)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8418638)
 * Hi Cais,
 * removing the “ID” parameter solved the problem! Thank you very much for the good
   support!
 * Best regards
    Petra
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8434974)
 * [@chelai](https://wordpress.org/support/users/chelai/) – Thanks for the follow-
   up!
 * – Cais.

Viewing 7 replies - 1 through 7 (of 7 total)

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 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
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 * 7 replies
 * 3 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/gallery-displays-empty-frames-under-thumbnails/#post-8434974)
 * Status: resolved