Title: Gateway Timeout error
Last modified: January 30, 2018

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# Gateway Timeout error

 *  Resolved [aglusman](https://wordpress.org/support/users/aglusman/)
 * (@aglusman)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/)
 * Hi:
    I just had a few days of getting the “Gateway Timeout” error when trying
   to access my website or the WP back end. My host discovered it was because of
   the “Security by CleanTalk” plugin. Once this plugin was disabled, everything
   went back to normal and I could access both front and back ends of the website.
 * I’ve got the latest WP 4.9.2 version and all other plugins are up to date.
 * Could you please let me know why this is happening? Unfortunately I can’t test
   other plugins incompatibilities with Security because if I activate the Security
   plugin, I lose access to the website.
    Thanks. Alex
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgateway-timeout-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9916219)
 * Hello, Alex.
 * Thank you for your request.
 * Could you please give us information about your environment.
    Also, send us your
   php and database logs. If you don’t want to show this information publicly you
   can do it privately via our support ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Write back any time.
 * Best regards.
 *  Thread Starter [aglusman](https://wordpress.org/support/users/aglusman/)
 * (@aglusman)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9916265)
 * Hi:
    Thanks for your prompt reply.
 * No problem in sending you this info. Could you please let me know how I can access
   these logs and what environment info you need specifically?
    Thanks. Alex
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9916273)
 * Please, let us know the PHP version you are using.
 * To get PHP logs you could install this plugin: [https://wordpress.org/plugins/error-log-monitor/](https://wordpress.org/plugins/error-log-monitor/)
   
   It will add the widget to your WordPress dashboard with PHP logs.
 * Write back anytime.
 *  Thread Starter [aglusman](https://wordpress.org/support/users/aglusman/)
 * (@aglusman)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9919607)
 * Hi amagsumov
    My PHP version is 5.6.33
 * I’ve got my php errors log but when I go to the link you sent me to your ticketing
   system at:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
   and I click on Open a Support Ticket I end up back here. How can I send you my
   errors log? Thanks. Alex
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9920707)
 * Hello, Alex.
 * You can send your php log at
    [welcome@cleantalk.org](https://wordpress.org/support/topic/gateway-timeout-error-3/welcome@cleantalk.org?output_format=md)
   or [support@cleantalk.org](https://wordpress.org/support/topic/gateway-timeout-error-3/support@cleantalk.org?output_format=md)
 * Thank you.
 *  [Artyom Davydov](https://wordpress.org/support/users/sartemd174/)
 * (@sartemd174)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9930389)
 * Hello,
 * Seems like this error is related to overload of server memory. Could you please
   go to your php.ini file and tell us what is you memory limit? Just check for 
   this keyword “memory_limit”
 * [https://www.ostraining.com/blog/coding/phpini-file/](https://www.ostraining.com/blog/coding/phpini-file/)
 * If you’re using any hosting, you could find this information there.
 * Best regards.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Gateway Timeout error’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
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 * 6 replies
 * 3 participants
 * Last reply from: [Artyom Davydov](https://wordpress.org/support/users/sartemd174/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/gateway-timeout-error-3/#post-9930389)
 * Status: resolved