Title: General plugin problem
Last modified: August 29, 2024

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# General plugin problem

 *  Resolved [l0ngle0n](https://wordpress.org/support/users/l0ngle0n/)
 * (@l0ngle0n)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/)
 * Hi.
 * I have lost all my settings recently and I am unable to configure the plugin 
   again.
   I’m missing specific Google consent mode settings. there are no options
   for Cookie type under Compliance&Behavior tab. Everything was set back to default.
   Whats it some recent update?
 * How do I get the plugin work again?
   Are there any specific database entries that
   needs to be deleted prior to plugin reinstall??
 * Please help!
 * Im using premium version of the plugin!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgeneral-plugin-problem-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [l0ngle0n](https://wordpress.org/support/users/l0ngle0n/)
 * (@l0ngle0n)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/#post-17984613)
 * Ok, I’ve got the main problem solved. However, I had to cofigure the plugin from
   the scratch.
   Any idea why I lost all configs? It just happed without any errors/
   notices. Is it possible an update caused this?
 *  Plugin Author [Nikel](https://wordpress.org/support/users/nikelschubert/)
 * (@nikelschubert)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/#post-17988377)
 * Hi,
 * do you know from which version you have updated?
 * If it was a very old version, there might still have been the rest of an exploit
   a couple of years ago.
 * [https://beautiful-cookie-banner.com/how-to-fix-vulnerability-exploit-from-versions/](https://beautiful-cookie-banner.com/how-to-fix-vulnerability-exploit-from-versions/)
 *  Plugin Author [Nikel](https://wordpress.org/support/users/nikelschubert/)
 * (@nikelschubert)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/#post-18001755)
 * Hi, closing this topic for now. Still happy to hear your feedback, if my last
   post offered an explanantion.
 *  Thread Starter [l0ngle0n](https://wordpress.org/support/users/l0ngle0n/)
 * (@l0ngle0n)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/#post-18007889)
 * It was a recent version that I have updated.
 * The plugin works ok again but today I’m gettin a warning ( **Please add your 
   license key. You can do that in the tab ‘License’ of the plugin settings. You
   are not receiving any security or compatibility updates at the moment. This might
   break your wordpress page. You can get a key here: beautiful-cookie-banner.com.**)
   This is because there is a plugin update pending and I am not allowed to aplly
   it due to the problem with licence key.
 * I have an active subscription, just verified. How do I get my licence key? Was
   it sent to me before – I can’t remember..?
 *  Plugin Author [Nikel](https://wordpress.org/support/users/nikelschubert/)
 * (@nikelschubert)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/#post-18009805)
 * Hi, please reach out on the info@….com mail. Then we can send you the license
   key.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘General plugin problem’ is closed to new replies.

 * ![](https://ps.w.org/beautiful-and-responsive-cookie-consent/assets/icon-256x256.
   png?rev=1959253)
 * [Beautiful Cookie Consent Banner](https://wordpress.org/plugins/beautiful-and-responsive-cookie-consent/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/beautiful-and-responsive-cookie-consent/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/beautiful-and-responsive-cookie-consent/)
 * [Active Topics](https://wordpress.org/support/plugin/beautiful-and-responsive-cookie-consent/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/beautiful-and-responsive-cookie-consent/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/beautiful-and-responsive-cookie-consent/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Nikel](https://wordpress.org/support/users/nikelschubert/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/general-plugin-problem-2/#post-18009805)
 * Status: resolved