Title: generate label error
Last modified: January 28, 2025

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# generate label error

 *  [Ale](https://wordpress.org/support/users/lenda/)
 * (@lenda)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/generate-label-error/)
 * Good morning! When trying to generate the label for this order I get the following
   error, why could it be?
   “API error: items[0]: Product and/or service level are
   invalid.Deutsche Post Waybill”
 * ![](https://wordpress.org/42ad6050-8e3b-4a8c-85c3-434d6c593948)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Saleem Summour](https://wordpress.org/support/users/sal4sup/)
 * (@sal4sup)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/generate-label-error/#post-18271043)
 * Hi [@lenda](https://wordpress.org/support/users/lenda/),
   Thank you for contacting
   us regarding this issue. Please send us the log file associated with the error
   to help us investigate further.
 * You can find the log file under **WooCommerce > Status > Logs > DHL**, and send
   it to our support email at **dhlsupport@progressus.io**.
 * This will help us identify the root cause and assist you more effectively.
 *  Thread Starter [Ale](https://wordpress.org/support/users/lenda/)
 * (@lenda)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/generate-label-error/#post-18271904)
 * ok perfect, I sent you an email
 * ![Icono de Validado por la comunidad](https://wordpress.org/b1e3287b-99df-4156-
   abaa-c79034342549)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘generate label error’ is closed to new replies.

 * ![](https://ps.w.org/dhl-for-woocommerce/assets/icon.svg?rev=1777040)
 * [DHL Shipping Germany for WooCommerce](https://wordpress.org/plugins/dhl-for-woocommerce/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Ale](https://wordpress.org/support/users/lenda/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/generate-label-error/#post-18271904)
 * Status: not resolved