Title: Generated link does not include root url
Last modified: January 12, 2022

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# Generated link does not include root url

 *  Resolved [JustBruno](https://wordpress.org/support/users/justbruno/)
 * (@justbruno)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/generated-link-does-not-include-root-url/)
 * Hi, When I generate tickets The link is coming in as something like :
    Your ticket
   id is #9. You will get an email notification after we post a reply to your ticket.
   However, in case the email notification fails, then you can check your ticket
   status at the link below:
 * ?support_page=open_ticket&ticket_id=9&auth_code=0xwnA0OSuS
 * Can you help?
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/generated-link-does-not-include-root-url/#post-15247189)
 * Hello,
 * Please follow the below steps :
    1. Create a page and add a shortcode [supportcandy].
   2. Then go to Support > Settings > General > Support Page and select page you
   have created in the first step.
 *  Thread Starter [JustBruno](https://wordpress.org/support/users/justbruno/)
 * (@justbruno)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/generated-link-does-not-include-root-url/#post-15261459)
 * Thank You!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Generated link does not include root url’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [JustBruno](https://wordpress.org/support/users/justbruno/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/generated-link-does-not-include-root-url/#post-15261459)
 * Status: resolved