Title: Generic Error
Last modified: May 27, 2020

---

# Generic Error

 *  Resolved [squaladesign](https://wordpress.org/support/users/squaladesign/)
 * (@squaladesign)
 * [6 years ago](https://wordpress.org/support/topic/generic-error-4/)
 * Hi, I added the MailUp plug-in to connect my client account on her website but
   I’m testing and I have always “Generic Error”, nothing in the Log.
    Where is 
   the problem? The test passed.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgeneric-error-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [squaladesign](https://wordpress.org/support/users/squaladesign/)
 * (@squaladesign)
 * [6 years ago](https://wordpress.org/support/topic/generic-error-4/#post-12902109)
 * I found the error
 *  [flaviaystema](https://wordpress.org/support/users/flaviaystema/)
 * (@flaviaystema)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/generic-error-4/#post-13309356)
 * Hi,
    how did you fix it? I have the same error and i can’t figure out how to 
   solve it. Thank you
 *  [Nihal88](https://wordpress.org/support/users/flaviazuddas/)
 * (@flaviazuddas)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/generic-error-4/#post-13995634)
 * Hello,
 * I have the same error.. Always “Generic Error”.
    I have already deactivated IP
   control, but this not fix it.
 * Any help?
    Thank you.
 * EDIT: I solved it by following these steps (from here [https://wordpress.org/support/topic/generic-error-ip-auth/](https://wordpress.org/support/topic/generic-error-ip-auth/)):
 * – Log into your MailUp account
    – Navigate to Settings > Account settings > Developer’s
   corner > Web services* – Select Frontend from the drop-down – Check the “Enabled**”
   checkbox – Uncheck “IP Address Validation” – Don’t forget to press “Save”
 * *ITA Configurazioni > Gestione console > Avanzate > Web services
    **ITA Abilita
   web service
    -  This reply was modified 5 years, 3 months ago by [Nihal88](https://wordpress.org/support/users/flaviazuddas/).
      Reason: Resolved

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Generic Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-mailup_5b524e.svg)
 * [MailUp newsletter sign-up form](https://wordpress.org/plugins/wp-mailup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mailup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mailup/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mailup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mailup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mailup/reviews/)

## Tags

 * [Generic Error](https://wordpress.org/support/topic-tag/generic-error/)

 * 3 replies
 * 3 participants
 * Last reply from: [Nihal88](https://wordpress.org/support/users/flaviazuddas/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/generic-error-4/#post-13995634)
 * Status: resolved