Title: Generic Error – IP auth Last modified: August 30, 2016 --- # Generic Error – IP auth * Resolved [Pilz2772](https://wordpress.org/support/users/pilz2772/) * (@pilz2772) * [10 years, 8 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/) * I’ve a problem with the authorized IP feature. My ISP don’t tell me the IP address my website use to go out. So, can I disable this feature and how? * Thank you. * Best Regards. * Luca * [https://wordpress.org/plugins/wp-mailup/](https://wordpress.org/plugins/wp-mailup/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [MailUp](https://wordpress.org/support/users/mailup/) * (@mailup) * [10 years, 8 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6650879) * Hi Luca, here is how you can handle that: * – Log into your MailUp account – Navigate to Settings > Account settings > Developer’s corner > Web services* – Select Frontend from the drop-down – Check the “Enabled**” checkbox – Uncheck “IP Address Validation” – Don’t forget to press “Save” * *ITA Configurazioni > Gestione console > Avanzate > Web services **ITA Abilita web service * Thread Starter [Pilz2772](https://wordpress.org/support/users/pilz2772/) * (@pilz2772) * [10 years, 8 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6650915) * I’ve done it but I get “Generic Error”. It doesn’t work. * Plugin Author [MailUp](https://wordpress.org/support/users/mailup/) * (@mailup) * [10 years, 8 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6650965) * Hi, the “Generic Error” message is returned when MailUp does not accept the subscription request. If you are able to get there the plugin should have worked fine. Please check these common configuration issues: – you are trying to subscribe a recipient by specifying an invalid pair of email and phone number (e.g. you are specifying an email that has been already inserted for subscriber A and a phone number that belongs to existing subscriber B. In this case MailUp is unable to understand if you are trying to update A or B). – specified ID for list or group does not exist – other configuration parameters are not valid * If you don’t manage to solve this case you can contact our support team providing details about your account and the configuration you specified. * Hope this helps * Regards * Thread Starter [Pilz2772](https://wordpress.org/support/users/pilz2772/) * (@pilz2772) * [10 years, 8 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6650993) * Thnks but before this last update, plugin worked well. So I don’t think it’s a configuration issue. I’ve not changed anything. I don’t know if something is changed on the Maiulp server side. * Thank you. * Plugin Author [MailUp](https://wordpress.org/support/users/mailup/) * (@mailup) * [10 years, 7 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6651005) * Hi Luca, let me ask you if you are configuring properly the field codes. As shown in [http://help.mailup.com/display/mailupUserGuide/WordPress#WordPress-PersonalDataFields](http://help.mailup.com/display/mailupUserGuide/WordPress#WordPress-PersonalDataFields), allowed field codes require the “CampoN” syntax, where N is the field ID. You cannot use the field names that are specified on MailUp console. Writing field name where field code is required is a misunderstanding that could lead to “Generic Error” messages. Please let me know it this is helpful for you Regards * Thread Starter [Pilz2772](https://wordpress.org/support/users/pilz2772/) * (@pilz2772) * [10 years, 7 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6651023) * Solved. * Thank you for your support. * Have a nice week! Best Regards. * Luca * [byfede80](https://wordpress.org/support/users/byfede80/) * (@byfede80) * [9 years, 10 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6651186) * Hi, i have the same problem Whit the test this is the error: IP address validation is required. Please check this page * I have Enabled the IP address but the error is the same. Thanks Federico * Plugin Author [MailUp](https://wordpress.org/support/users/mailup/) * (@mailup) * [9 years, 10 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6651187) * Hi byfede80, Here are some troubleshooting tips: 1) if you temporarily uncheck“ IP Address Validation” you should successfully complete the subscription. If you are still receiving the error you reported above please double check the second comment in this page, otherwise contact MailUp support. 2) then add your server’s IP, check “IP Address Validation” and finally press “save”. The subscription will be allowed only to calls coming from that IP. 3) If step #2 is successful you’re done, otherwise it should be something related to an outcoming IP that is actually different from the specified one. If this is the case, could you please contact the MailUp support providing your host name and the IP address you specified on that page? Regards, * [byfede80](https://wordpress.org/support/users/byfede80/) * (@byfede80) * [9 years, 9 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-6651188) * Thanks, now the plugin is ok, but only with email Field. If I use another field( present in the admin area of mailup) the plugin get me generic error. * Plugin Author [MailUp](https://wordpress.org/support/users/mailup/) * (@mailup) * [9 years, 9 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-8138937) * Hi byfede80, A generic error could be returned in one of these cases: - one of the additional fields is the phone number and you are inserting a value mismatch (e.g. you’re inserting a phone number together with an email address that was previously linked to a different mobile number). You could access to the web application and “delete” old test recipients. This may help you to start from a clean situation - you’re not following the “campoXY” syntax. Reference: [http://help.mailup.com/display/mailupUserGuide/WordPress#WordPress-PersonalDataFields](http://help.mailup.com/display/mailupUserGuide/WordPress#WordPress-PersonalDataFields) * If none of these tips is helpful for you, I suggest you to take some screenshots of your configuration and send them to MailUp support for help. * Best, Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Generic Error – IP auth’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-mailup_5b524e.svg) * [MailUp newsletter sign-up form](https://wordpress.org/plugins/wp-mailup/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mailup/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-mailup/) * [Active Topics](https://wordpress.org/support/plugin/wp-mailup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mailup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-mailup/reviews/) ## Tags * [Generic Error](https://wordpress.org/support/topic-tag/generic-error/) * 10 replies * 3 participants * Last reply from: [MailUp](https://wordpress.org/support/users/mailup/) * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/generic-error-ip-auth/#post-8138937) * Status: resolved