Title: Generic failure messages Last modified: September 17, 2025 --- # Generic failure messages * Resolved [alienjackhammer](https://wordpress.org/support/users/alienjackhammer/) * (@alienjackhammer) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/) * I’m testing your Authorize.Net plugin in Sandbox. The logs show Authorize.Net is returning specific decline reasons (e.g. AVS mismatch, error code 27), but the checkout page only shows a generic “Something went wrong. Please contact us” message. * Is there a way to display the actual gateway decline message (like “billing address did not match”) to the customer instead of the generic text? If not, can this be added? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgeneric-failure-messages%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Jignesh](https://wordpress.org/support/users/jigneshmpatel/) * (@jigneshmpatel) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18644558) * Hello [@alienjackhammer](https://wordpress.org/support/users/alienjackhammer/), Thank you for providing detailed information about the issue. I am currently investigating and attempting to reproduce the problem on my end. I will update you as soon as I have more insights or a solution. * Thank you for your patience. * Best regards * Thread Starter [alienjackhammer](https://wordpress.org/support/users/alienjackhammer/) * (@alienjackhammer) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18644586) * Thank you! I really appreciate you taking the time checking it out. If you need anything from me; let me know. * Plugin Support [Jignesh](https://wordpress.org/support/users/jigneshmpatel/) * (@jigneshmpatel) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18644623) * Hello [@alienjackhammer](https://wordpress.org/support/users/alienjackhammer/), * I was able to reproduce the issue on my end. I’m working on a fix right now and will send you an updated version today. * Best regards * Thread Starter [alienjackhammer](https://wordpress.org/support/users/alienjackhammer/) * (@alienjackhammer) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18645205) * Awesome! I look forward to it! * Plugin Support [Jignesh](https://wordpress.org/support/users/jigneshmpatel/) * (@jigneshmpatel) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18645343) * Hello [@alienjackhammer](https://wordpress.org/support/users/alienjackhammer/), * We’ve resolved the issue you reported: [https://ibb.co/XrWXhJKb](https://ibb.co/XrWXhJKb) Until the next official release is available, you can download the updated version from the following link: [Download Link](https://drive.google.com/file/d/1VZMFSv0K9Mn078jJQ2RQXEGh68s3EUEn/view?usp=sharing). Please try this latest version and let us know how it works for you. * Best regards * Thread Starter [alienjackhammer](https://wordpress.org/support/users/alienjackhammer/) * (@alienjackhammer) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18645375) * thank you. I’m unable to test for a couple of hours but I will let you know. I can’t tell you how much I appreciate your quick responses * Thread Starter [alienjackhammer](https://wordpress.org/support/users/alienjackhammer/) * (@alienjackhammer) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18645737) * Testing it now. * Thread Starter [alienjackhammer](https://wordpress.org/support/users/alienjackhammer/) * (@alienjackhammer) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18645815) * It’s working great! Thanks for the quick responses and amazing product. I’ve tried EVERY authorize.net plugin and this is the ONLY one that actually works. Ill be sure to leave a glowing review. * Plugin Support [Jignesh](https://wordpress.org/support/users/jigneshmpatel/) * (@jigneshmpatel) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18646190) * Hello [@alienjackhammer](https://wordpress.org/support/users/alienjackhammer/), * That’s fantastic news — I’m glad to hear the updated version is working smoothly on your end! Thank you for testing it quickly and for your kind words about the plugin. Your feedback and support mean a lot to us. * If you run into anything else or have feature ideas, please don’t hesitate to reach out — we’re always happy to help. * Best regards Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Generic failure messages’ is closed to new replies. * ![](https://ps.w.org/payment-gateway-for-authorize-net-for-woocommerce/assets/ icon-256x256.png?rev=3342779) * [Payment Gateway for Authorize.net for WooCommerce](https://wordpress.org/plugins/payment-gateway-for-authorize-net-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/payment-gateway-for-authorize-net-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/payment-gateway-for-authorize-net-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/payment-gateway-for-authorize-net-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/payment-gateway-for-authorize-net-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/payment-gateway-for-authorize-net-for-woocommerce/reviews/) ## Tags * [authorize.net](https://wordpress.org/support/topic-tag/authorize-net/) * 9 replies * 2 participants * Last reply from: [Jignesh](https://wordpress.org/support/users/jigneshmpatel/) * Last activity: [7 months, 2 weeks ago](https://wordpress.org/support/topic/generic-failure-messages/#post-18646190) * Status: resolved