Title: GENERIC_DECLINE
Last modified: August 7, 2023

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# GENERIC_DECLINE

 *  Resolved [bignevola](https://wordpress.org/support/users/bignevola/)
 * (@bignevola)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/generic_decline-2/)
 * Hi! I’m getting the GENERIC_DECLINE error when putting the square mode live. 
   It all works with the sandbox mode.
   Tried with different credit cards, products,…

Viewing 1 replies (of 1 total)

 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/generic_decline-2/#post-16958615)
 * Hi there [@bignevola](https://wordpress.org/support/users/bignevola/) 👋
 * Thank you for reaching out!
 * > Hi! I’m getting the GENERIC_DECLINE error when putting the square mode live.
   > It all works with the sandbox mode.
 * As I understand, this error message appears only in live mode—not in sandbox.
 * Could you please provide us with a screenshot so that we can see what you are
   describing? Here is a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/)
 * To help you further, I’d like to understand more about your setup.
 * Could you please send me a copy of your site’s System Status? You can find it
   via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`.
 * Once you’ve done that, you can paste it here or into our [http://Quickforget.com](http://Quickforget.com)
   service and send that secret link here.
 * Also, could you please navigate to `WooCommerce > Status > Logs` and from the
   dropdown on the right side, please see if there are any logs starting with the
   words fatal-error.
 * If so, please select `View` and copy and paste them into your reply here.
 * Looking forward to hearing from you!

Viewing 1 replies (of 1 total)

The topic ‘GENERIC_DECLINE’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/generic_decline-2/#post-16958615)
 * Status: resolved