Title: Getting admin-ajax.php 500 internal error Last modified: October 7, 2018 --- # Getting admin-ajax.php 500 internal error * Resolved [stefanbay](https://wordpress.org/support/users/stefanbay/) * (@stefanbay) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/) * When trying to export my orders, i get an admin-ajax.php 500 error – When trying other XML export plugins, they work without problems Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758631) * Hi * Please, mark checkbox “Enable debug output” (in “Misc Settings”) and press “Export w/o progress”. Will you see exact error message? * thanks, Alex * Thread Starter [stefanbay](https://wordpress.org/support/users/stefanbay/) * (@stefanbay) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758682) * Hi Alex, * Here you have the error message 🙂 * ``` Warning: SimpleXMLElement::__construct() [simplexmlelement.construct]: Entity: line 1: parser error : StartTag: invalid element name in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 Warning: SimpleXMLElement::__construct() [simplexmlelement.construct]: <> in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 Warning: SimpleXMLElement::__construct() [simplexmlelement.construct]: ^ in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 Warning: SimpleXMLElement::__construct() [simplexmlelement.construct]: Entity: line 1: parser error : Extra content at the end of the document in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 Warning: SimpleXMLElement::__construct() [simplexmlelement.construct]: <> in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 Warning: SimpleXMLElement::__construct() [simplexmlelement.construct]: ^ in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 Fatal error: Uncaught Exception: String could not be parsed as XML in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php:36 Stack trace: #0 /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php(36): SimpleXMLElement->__construct('<>') #1 /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/core/class-wc-order-export-engine.php(614): WOE_Formatter_Xml->output(Array) #2 /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/admin/class-wc-order-export-ajax.php(336): WC_Order_Export_Engine::build_file_full(Array) #3 /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/class-wc-order-export-admin.php(755): WC_Order_Export_Ajax->plain_export() #4 /var/www/innoliving.dk/public_html/wp-includes/class-wp-hook.php(286): WC_Order_Export_Admin->ajax_gate('') #5 /var/www/innoliving.dk/public_html/wp-includes/ in /var/www/innoliving.dk/public_html/wp-content/plugins/woo-order-export-lite/classes/formats/class-woe-formatter-xml.php on line 36 ``` * – Stefan * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758718) * hi Stefan * Please, open section “XML” and enter value in field “Order tag”. thanks, Alex * Thread Starter [stefanbay](https://wordpress.org/support/users/stefanbay/) * (@stefanbay) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758802) * Thank you! Is there a way to remove the tag? As I only need to export 1 order at a time 🙂 * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758833) * hi Stefan * yes. open section “XML” and set empty “Root tag”. thanks, Alex * Thread Starter [stefanbay](https://wordpress.org/support/users/stefanbay/) * (@stefanbay) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758857) * Thank you! 🙂 * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758913) * you’re welcome. If you need custom XML – tweak sample addon [https://algolplus.com/plugins/code-samples/#sample_addons](https://algolplus.com/plugins/code-samples/#sample_addons) * thank you for the review. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Getting admin-ajax.php 500 internal error’ is closed to new replies. * ![](https://ps.w.org/woo-order-export-lite/assets/icon-256x256.png?rev=1365554) * [Advanced Order Export For WooCommerce](https://wordpress.org/plugins/woo-order-export-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-order-export-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-order-export-lite/) * [Active Topics](https://wordpress.org/support/plugin/woo-order-export-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-order-export-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-order-export-lite/reviews/) * 7 replies * 2 participants * Last reply from: [algol.plus](https://wordpress.org/support/users/algolplus/) * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/getting-admin-ajax-php-500-internal-error/#post-10758913) * Status: resolved