Title: Getting authentication error
Last modified: October 11, 2024

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# Getting authentication error

 *  [tcognition](https://wordpress.org/support/users/tcognition/)
 * (@tcognition)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/getting-authentication-error/)
 * I am trying to configure paypal but getting authentication error. I tried using
   sandbox it works fine but when I try it with Production it gives an error as 
   Client Authentication failed Client Id and the secret key is correct please help
   me to resolve this.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [tcognition](https://wordpress.org/support/users/tcognition/)
 * (@tcognition)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/getting-authentication-error/#post-18068217)
 * The issue has been resolved for authentication but after completion of the payment
   order not getting created and not getting redirected to thank you page.
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/getting-authentication-error/#post-18068238)
 * Hi [@tcognition](https://wordpress.org/support/users/tcognition/)
 * If an order is not being created that wouldn’t be an issue related to or caused
   by the PayPal plugin. WooCommerce creates the order object during the checkout
   process and then passes the order to the PayPal plugin so the payment can be 
   processed.
 * It sounds like you have a plugin that’s triggering a PHP error during the checkout
   process. I recommend you check the WooCommerce > Status > Logs page and see if
   there is a `fatal-errors` log file.
 * Kind Regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Getting authentication error’ is closed to new replies.

 * ![](https://ps.w.org/pymntpl-paypal-woocommerce/assets/icon-256x256.png?rev=2718338)
 * [Payment Plugins for PayPal WooCommerce](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/getting-authentication-error/#post-18068238)
 * Status: not resolved