Title: getting error
Last modified: August 22, 2016

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# getting error

 *  Resolved [vpraveen.designer](https://wordpress.org/support/users/vpraveendesigner/)
 * (@vpraveendesigner)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/getting-error-20/)
 * if customer submit the form am getting this error
 * ERROR – Sorry, the “I’m not a robot” field is required. Please refresh this page&
   check it.
 * [https://wordpress.org/plugins/kanzu-support-desk/](https://wordpress.org/plugins/kanzu-support-desk/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [vpraveen.designer](https://wordpress.org/support/users/vpraveendesigner/)
 * (@vpraveendesigner)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/getting-error-20/#post-5761342)
 * plz check this url
 * [http://alcontek.com/ticket/wordpress/](http://alcontek.com/ticket/wordpress/)
 *  Plugin Author [Kanzu Code](https://wordpress.org/support/users/kanzucode/)
 * (@kanzucode)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/getting-error-20/#post-5761461)
 * Hi vpraveen.designer,
    Unfortunately, the link you shared doesn’t show the form.
   That error is generated in two scenarios:
    1. When you submit a ticket without checking the Google reCAPTCHA “I’m not a robot”
       checkbox.
    2. When, after checking the Google reCAPTCHA “I’m not a Robot”, you submit the 
       form before Google completes validating whether you are human or not. Google
       reCAPTCHA works by taking the user’s input, sending it to Google’s servers for
       validation and if all’s well, displaying a green tick. If the form is submitted
       before the green tick is shown, (before validation is complete) that error is
       displayed
 *  Plugin Author [Kanzu Code](https://wordpress.org/support/users/kanzucode/)
 * (@kanzucode)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/getting-error-20/#post-5761498)
 * vpraveen.designer,
    We’ve released a new version,1.4.0, that has client-side 
   validation to stop a form from being submitted till the Google reCAPTCHA checkbox
   is checked and fully validated. Thanks for bringing this up

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [Kanzu Code](https://wordpress.org/support/users/kanzucode/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/getting-error-20/#post-5761498)
 * Status: resolved