Title: Getting errors only for Instagram Last modified: September 30, 2022 --- # Getting errors only for Instagram * [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/) * Unknown error happening suddenly. Tried removing and adding accounts and nothing works. PLEASE HELP * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgetting-errors-only-for-instagram%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 71 total) 1 [2](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/2/?output_format=md) [3](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/3/?output_format=md) [4](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/4/?output_format=md) [5](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/5/?output_format=md) [→](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/2/?output_format=md) * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16030644) * Please provide an example of a shortcode that is failing. Also, confirm that you are able to see things when you are using the gallery wizard to create the gallery. * Also, please set the Loading Mode to JavaScript from _Photonic → Settings → Generic Options → Advanced → Loading mode_. * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031821) * When I try adding a new post with instagram gallery, on the page that I would select a photo gives me this error: No data returned. Error code 403 * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031834) * Here is an example of my shortcode: * * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031856) * Nothing has changed on my website at all. I am certain this worked fine 2 days ago and made sure to do authorization again just in case that might be the issue. * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031881) * An error code of 403 means that you are trying to access something that you have no access to, i.e. your authentication is broken. * > Nothing has changed on my website at all. I am certain this worked fine 2 days > ago and made sure to do authorization again just in case that might be the > issue. * Nothing has changed in the Photonic code either, which would generally point to a server level change, or a new plugin at your end that is blocking the request. * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031892) * Sorry, I stand corrected (or rather, there is an addition to what I said). According to Instagram’s [documentation](https://developers.facebook.com/docs/instagram-basic-display-api/reference/error-codes/), one of the descriptions for error code 403 says: * > Rate limit exceeded: You are hitting rate limits on the node that you are attempting > to fetch. Please wait and try again later. * So, it is also likely that you are being hit by too many page loads. Note that the other two descriptions of 403 indicate authentication issues, as I outlined previously. - This reply was modified 3 years, 8 months ago by [Sayontan Sinha](https://wordpress.org/support/users/sayontan/). * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031930) * I have not hit rate limits I assure you. My website is not that popular. I get fewer than 100 hits a day. I will try to reauthorize once more. But last night it would not fix the error. * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031939) * > I will try to reauthorize once more. But last night it would not fix the error. * If the authentication process succeeds and you still face issues, this is indicative of a different plugin interfering, or a change in your server’s configuration( initiated by your hosting provider). * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031955) * There was no change in my server. I run it from a cloud and control all of it. I suppose I could go through the entire restore process after rebuilding the server instance but that would take a long time. * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031957) * And what about other plugins/your theme? * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031961) * I have used the same theme for over a year. It does get updated occasionally. It is called Neve. * Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * (@sayontan) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031962) * And plugins? * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031967) * I switched to 2022 theme that comes with wordpress and still get error. So it could be server level error not wordpress. I am unsure. * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031970) * I have not added or changed the plugins I use. This is not the issue. It must have something to do with Instagram. Because my Flickr galleries work. * Thread Starter [photolarry](https://wordpress.org/support/users/photolarry/) * (@photolarry) * [3 years, 8 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/#post-16031976) * I am certain this is something instagram specific. I do not think rebuilding my server would fix the issue. Viewing 15 replies - 1 through 15 (of 71 total) 1 [2](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/2/?output_format=md) [3](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/3/?output_format=md) [4](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/4/?output_format=md) [5](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/5/?output_format=md) [→](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/2/?output_format=md) The topic ‘Getting errors only for Instagram’ is closed to new replies. * ![](https://ps.w.org/photonic/assets/icon.svg?rev=1972449) * [Photonic Gallery & Lightbox for Flickr, SmugMug & Others](https://wordpress.org/plugins/photonic/) * [Frequently Asked Questions](https://wordpress.org/plugins/photonic/#faq) * [Support Threads](https://wordpress.org/support/plugin/photonic/) * [Active Topics](https://wordpress.org/support/plugin/photonic/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/photonic/unresolved/) * [Reviews](https://wordpress.org/support/plugin/photonic/reviews/) * 71 replies * 7 participants * Last reply from: [Sayontan Sinha](https://wordpress.org/support/users/sayontan/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/getting-errors-only-for-instagram/page/5/#post-16206630) * Status: not resolved