Title: Getting errors sending messages Last modified: October 28, 2025 --- # Getting errors sending messages * Resolved [klandersnitrox](https://wordpress.org/support/users/klandersnitrox/) * (@klandersnitrox) * [7 months, 2 weeks ago](https://wordpress.org/support/topic/getting-errors-sending-messages/) * ```wp-block-code name: Keithemail: bbc@bible-baptist.churchPHP version: 8.3.26MailPoet Free version: 5.16.2MailPoet Premium version: N/AMailPoet Premium/MSS key: a07da29d9ff821c3**WordPress version: 6.8.3Database version: 11.4.8-MariaDB-cll-lve-logWeb server: LiteSpeedServer OS: Linux server231.web-hosting.com 4.18.0-513.18.1.lve.el8.x86_64 #1 SMP Thu Feb 22 12:55:50 UTC 2024 x86_64WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: - WordPress language: en_US - WordPress timezone: America/New_YorkPHP info: PHP max_execution_time: 180 - PHP memory_limit: 512M - PHP upload_max_filesize: 256M - PHP post_max_size: 256MMultisite environment?: NoCurrent Theme: Divi (version 4.27.4)Active Plugin names: admin-css-mu/admincssmu.php, contact-form-7/wp-contact-form-7.php, disable-comments/disable-comments.php, duplicate-page/duplicatepage.php, google-calendar-events/google-calendar-events.php, google-site-kit/google-site-kit.php, litespeed-cache/litespeed-cache.php, mailpoet/mailpoet.php, maintenance/maintenance.php, pdf-embedder/pdf_embedder.php, post-expirator/post-expirator.php, post-types-order/post-types-order.phpSending Method: MailPoetMailPoet Sending Service: Is reachable: Yes - Ping response: 200 HTTP status code - API key state: valid - Premium key state: valid_underprivilegedSending Frequency: 25 emails every 5 minutesMailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: WordPress - Default FROM address: bbc@bible-baptist.church - Default Reply-To address: bbc@bible-baptist.church - Bounce Email Address:MailPoet Cron / Action Scheduler: Status: inactive - Is reachable: Yes - Ping URL: https://www.bible-baptist.church?mailpoet_router&endpoint=cron_daemon&action=ping - Ping response: pong - Last run start: 2025-10-28 01:55:01 - Last run end: 2025-10-28 01:55:01 - Last seen error: NoneTotal number of subscribers: 37Plugin installed at: 2022-07-19 21:17:05Installed via WooCommerce onboarding wizard: falseSending queue status: Status: Unknown - Started at: 2025-10-28 01:42:59 - Emails sent: 0 - Retry attempts: 0 - Last seen error: The MailPoet Sending Service has been temporarily suspended for your site due to a high number of undeliverable emails or emails marked as unwanted by recipients. Please contact our support team to resolve the issue.(send)Data inconsistency status: Orphaned sending tasks: 0 - Orphaned sending task subscribers: 0 - Sending queue without newsletter: 0 - Orphaned subscriptions: 0 - Orphaned links: 0 - Orphaned newsletter posts: 0 ``` * I have setup a form to get new subscribers and it tells me it is erroring out when sending. The following is the status of the account from the support page * Help! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgetting-errors-sending-messages%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * (@geraltrivia) * [7 months, 1 week ago](https://wordpress.org/support/topic/getting-errors-sending-messages/#post-18706060) * Hi there, [@klandersnitrox](https://wordpress.org/support/users/klandersnitrox/) * Thank you for reaching out and for sharing the details about your form. I completely understand how frustrating it can be to see an error when something should just work. * I went ahead and tested your form using a test email address, and it worked perfectly on my end. I received the confirmation email without any issues. Please see the screenshot below as a reference. * ![](https://cdn-std.droplr.net/files/acc_1219114/XFpiYs) * Link to screenshot: [https://d.pr/i/XFpiYs](https://d.pr/i/XFpiYs) * Could you please try again on your side and let me know if the issue persists? It’s possible that the earlier error was temporary, but I’d like to confirm everything is working smoothly for you now. * Looking forward to your reply! * Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * (@geraltrivia) * [5 months ago](https://wordpress.org/support/topic/getting-errors-sending-messages/#post-18781266) * Hello again [@klandersnitrox](https://wordpress.org/support/users/klandersnitrox/), * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 2 replies - 1 through 2 (of 2 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgetting-errors-sending-messages%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564) * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailpoet/) * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/) * 2 replies * 2 participants * Last reply from: [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/) * Last activity: [5 months ago](https://wordpress.org/support/topic/getting-errors-sending-messages/#post-18781266) * Status: resolved