Title: Getting errors when processing orders
Last modified: January 31, 2019

---

# Getting errors when processing orders

 *  Resolved [maxinerappleby](https://wordpress.org/support/users/maxinerappleby/)
 * (@maxinerappleby)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/getting-errors-when-processing-orders/)
 * This just happened with the last update of WooCommerce – help!
 * 01-31-2019 @ 13:43:06 – Info: Begin processing payment for order 5706 for the
   amount of 72.00
    01-31-2019 @ 13:43:08 – Error: Array ( [0] => stdClass Object([
   category] => INVALID_REQUEST_ERROR [code] => MISSING_REQUIRED_PARAMETER [detail]
   => Missing required parameter. [field] => card_nonce )
 * )
 * 01-31-2019 @ 13:45:12 - Info: Begin processing payment for order 5706 for the
   amount of 72.00
    01-31-2019 @ 13:45:14 - Error: Array ( [0] => stdClass Object([
   category] => INVALID_REQUEST_ERROR [code] => IDEMPOTENCY_KEY_REUSED [detail] 
   => The idempotency key can only be retried with the same request data. [field]
   => idempotency_key )
 * )
 * 01-31-2019 @ 14:51:19 - Info: Begin processing payment for order 5707 for the
   amount of 5.00
    01-31-2019 @ 14:51:19 - Error: Array ( [0] => stdClass Object([
   category] => INVALID_REQUEST_ERROR [code] => MISSING_REQUIRED_PARAMETER [detail]
   => Missing required parameter. [field] => card_nonce )
 * )
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgetting-errors-when-processing-orders%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * (@fullysupportedphil)
 * Automattic Happiness Engineer
 * [7 years, 4 months ago](https://wordpress.org/support/topic/getting-errors-when-processing-orders/#post-11154423)
 * [@maxinerappleby](https://wordpress.org/support/users/maxinerappleby/) the first
   and last error in your logs (`Missing required parameter > card_nonce`) relate
   to information not being properly passed to Square. We’ll want to address that
   issue first.
 * On a staging site, please follow our guide on how to test for conflicts:
    [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4)
 * When using the default Twenty Nineteen or Storefront them, try some test transactions
   and see if the `card_nonce` error is resolved. If not, next disable ALL plugins,
   except for WooCommerce and Square and then try again.
 * If either of those steps resolves the `card_nonce` error, please check to see
   if the `IDEMPOTENCY_KEY_REUSED` still occurs. If it does, please open a ticket
   with our team so we can have a further look at your site. You can do that at 
   [WooCommerce.com > My Account > Tickets](https://woocommerce.com/my-account/create-a-ticket/?form=ticket)?
   You may need to create an account. When opening the ticket, please make sure 
   to select the Square plugin. We will be able to help you further there.
 * If everything works once you disable your other plugins/theme, you can reactivate
   them until you find the cause of the issue. Once you’ve found the cause make 
   sure that plugin or them is up to date and then contact its developer to have
   them correct their code.
 *  Thread Starter [maxinerappleby](https://wordpress.org/support/users/maxinerappleby/)
 * (@maxinerappleby)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/getting-errors-when-processing-orders/#post-11154724)
 * Phil,
 * I found the Genesis Responsive slider was conflicting with my images and that
   is why they were not displaying. After those came back I unistalled Square and
   re-installed.
 * All is good. Sorry for the problems. Thank you for the support.
 *  [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * (@fullysupportedphil)
 * Automattic Happiness Engineer
 * [7 years, 4 months ago](https://wordpress.org/support/topic/getting-errors-when-processing-orders/#post-11154751)
 * Glad to hear that those trouble shooting steps helps. If you do any problems 
   in the future, please let us know.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Getting errors when processing orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Phil](https://wordpress.org/support/users/fullysupportedphil/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/getting-errors-when-processing-orders/#post-11154751)
 * Status: resolved