Title: Getting Good Support
Last modified: August 30, 2016

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# Getting Good Support

 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/getting-good-support/)
 * Here’s a quick overview of how we handle all support, feature requests, inquiries,
   and general feedback for our Give plugin:
 * 1) We are constantly building out our documentation. [Please always read that first](https://givewp.com/documentation).
   Please go there first for any questions you might have. If you can’t find what
   you’re looking for, please let us know that in your support ticket and we’ll 
   update our docs based on your feedback.
 * 2) If you are having trouble implementing the free Give plugin in any way, feel
   free to submit a ticket here. We’ll jump on it ASAP.
 * 3) If you have a question about a feature, or a premium Add-on you have a few
   options, but THIS FORUM is not one of them:
    a. Our live support on our website
   is open 9am-5pm (PST) at givewp.com b. Tweet us at [@givewp](https://wordpress.org/support/users/givewp/)
   c. Email us at [info@givewp.com](https://wordpress.org/support/topic/getting-good-support/info@givewp.com?output_format=md)(
   least likely to get a quick response)
 * 4) If you have a problem with a premium Add-on, please use our Support Forum 
   on our site: [https://givewp.com/support/](https://givewp.com/support/)
 * 5) If you want to ask a question about a premium Add-on, use our Contact Us page:
   [https://givewp.com/contact-us/](https://givewp.com/contact-us/)
 * Thanks!
 * [https://wordpress.org/plugins/give/](https://wordpress.org/plugins/give/)

The topic ‘Getting Good Support’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

## Tags

 * [forum](https://wordpress.org/support/topic-tag/forum/)

 * 0 replies
 * 1 participant
 * Last reply from: [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/getting-good-support/)
 * Status: not a support question