Title: Getting multiple emails Last modified: April 7, 2025 --- # Getting multiple emails * Resolved [heathers82](https://wordpress.org/support/users/heathers82/) * (@heathers82) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/) * I setup the Better Notifications to send custom emails to new subscribers on my client’s website. We are adding users via WP import and it triggers Better Notifications to send out a custom email with their username/password and special instructions for the page they have access too. It worked great the first time but then every time I logged in after with my admin account, it would trigger the email to send out again to all users. How do I fix this? Viewing 9 replies - 1 through 9 (of 9 total) * [Better Notifications for WP Support](https://wordpress.org/support/users/bnfwsupport/) * (@bnfwsupport) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18405445) * Hi [@heathers82](https://wordpress.org/support/users/heathers82/), Thanks for you message. * Notifications shouldn’t be sent unless an action occurs so this makes me think that the WP Import plugin has some kind of cron that runs when you log in (as the WP Admin is accessed for the first time again) and this is what is causing the emails to send. Do you know if you have the WP Import plugin set to import on a schedule? * Thread Starter [heathers82](https://wordpress.org/support/users/heathers82/) * (@heathers82) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18405910) * No, it’s not set to a schedule and we are using the paid plugin, if that makes a difference. We were just going to do manual uploads once a month to add new employees. * Thread Starter [heathers82](https://wordpress.org/support/users/heathers82/) * (@heathers82) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18406252) * The email is being triggered anytime I log into the website with my admin account. It was sending the email to everyone but I disabled the notification so now only my admin email is getting the notification which is weird since I disabled it. * [Better Notifications for WP Support](https://wordpress.org/support/users/bnfwsupport/) * (@bnfwsupport) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18407118) * Hi [@heathers82](https://wordpress.org/support/users/heathers82/), The default notification may still send but BNFW’s shouldn’t if it’s disabled. You can test this scenario completely by disabling the BNFW plugin and re-testing. Is it possible that the email is coming from WP Import as opposed to BNFW? I.e. is there a checkbox to send a notification to user’s when their account is created in WP Import? * Thread Starter [heathers82](https://wordpress.org/support/users/heathers82/) * (@heathers82) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18408339) * It’s set to block email notifications for imported users which I tested a few times and nothing goes out. There isn’t a notification checkbox for me to turn on for your plugin or any other plugin. * I did disable the plugin and log back in with my admin account and I still got the notification. I literally have no idea where the information is coming from. * Clearly I have something setup wrong somewhere. I was going to show you my notification but I don’t see how to upload a screenshot. Also, this notification only needs to send to a certain user type. * Thread Starter [heathers82](https://wordpress.org/support/users/heathers82/) * (@heathers82) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18408354) * Just kidding, I didn’t get the notification after logging out and back in. I just saw the email time so thankfully that isn’t a problem. * It did make me test the plugin again to see if maybe disabling it and turning it back on would work. I’m going to say it’s something with my setup but I don’t know what it is 🙁 * Thread Starter [heathers82](https://wordpress.org/support/users/heathers82/) * (@heathers82) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18408357) * Sorry, I wish I could edit a prior post. We are using SMTP Pro for email deliverability. * [Better Notifications for WP Support](https://wordpress.org/support/users/bnfwsupport/) * (@bnfwsupport) * [1 year, 2 months ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18409765) * Hi [@heathers82](https://wordpress.org/support/users/heathers82/), Thanks for continuing to test. * I think the best thing to try next would be to rule out a plugin or theme conflict. Please can you make your way through [this document](https://betternotificationsforwp.com/documentation/how-can-i-receive-the-best-support/) and let me know how you get on? * [Better Notifications for WP Support](https://wordpress.org/support/users/bnfwsupport/) * (@bnfwsupport) * [1 year, 1 month ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18457944) * Closing due to inactivity. If you need further help with this, please feel free to re-open this thread. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Getting multiple emails’ is closed to new replies. * ![](https://ps.w.org/bnfw/assets/icon.svg?rev=2531573) * [Customize WordPress Emails and Alerts - Better Notifications for WP](https://wordpress.org/plugins/bnfw/) * [Frequently Asked Questions](https://wordpress.org/plugins/bnfw/#faq) * [Support Threads](https://wordpress.org/support/plugin/bnfw/) * [Active Topics](https://wordpress.org/support/plugin/bnfw/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bnfw/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bnfw/reviews/) ## Tags * [multiple emails](https://wordpress.org/support/topic-tag/multiple-emails/) * 9 replies * 2 participants * Last reply from: [Better Notifications for WP Support](https://wordpress.org/support/users/bnfwsupport/) * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/getting-multiple-emails/#post-18457944) * Status: resolved