Title: getting php error after updating
Last modified: August 21, 2016

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# getting php error after updating

 *  Resolved [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/)
 * hello. this morning i attempted to do the manual update for wordpress. i backed
   my files up before doing anything but all i got after updating was a blank white
   screen. i tried putting everything back to how it was but to no avail – still
   got a blank white screen. i checked the error log files and this was the latest
   one:
 *     ```
       [Fri Jan 24 10:26:13 2014] [error] [client 149.169.213.0] PHP Warning: require(): SAFE MODE Restriction in effect. The script whose uid is 10015 is not allowed to access /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-includes/load.php owned by uid 0 in /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-settings.php on line 21
       [Fri Jan 24 10:26:13 2014] [error] [client 149.169.213.0] PHP Warning: require(/var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-includes/load.php): failed to open stream: Inappropriate ioctl for device in /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-settings.php on line 21
       [Fri Jan 24 10:26:13 2014] [error] [client 149.169.213.0] PHP Fatal error: require(): Failed opening required '/var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-includes/load.php' (include_path='.:') in /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-settings.php on line 21
       ```
   
 * can anyone please help translate this? i am not a programmer by any means and
   i would truly appreciate any guidance.
 * thank you!!

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539743)
 * > SAFE MODE Restriction in effect.
 * Looks like a server issue. Try disabling safe mode on your server.
 *  Thread Starter [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539752)
 * i’m sorry, but what does that mean?
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539753)
 * Try asking your hosts about it.
 *  [congnghevps](https://wordpress.org/support/users/congnghevps/)
 * (@congnghevps)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539757)
 * Open tickets and request your hosting provider turn off safe mode of php. Safe
   mode help your site have more security, but now don’t need 🙂
 *  Thread Starter [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539758)
 * i guess what i don’t understand is nothing else changed except i tried to update
   the version of WordPress. we host the servers here locally in our shop, i just
   don’t understand why this happened. any ideas?
 *  Thread Starter [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539768)
 * and we did turn off the Safe Mode setting and still nothing. we use Parallels
   for our hosting platform (is that the correct verbage?) i am completely out of
   ideas, i have spent days researching and it’s even more frustrating because it
   seems like the people that have found solutions to similar problems are well-
   versed in programming language. i simply am not. i am truly grateful for all 
   the help you all give, but maybe if someone can contact me directly to lend a
   hand i don’t know what else to do. this seemed like such a simple process!
 * this morning i re-downloaded the latest version of WordPress and tried re-intalling
   it manually but nothing changed–i keep getting the same error messages in the
   log files.
 *  [gameutopia](https://wordpress.org/support/users/gameutopia/)
 * (@gameutopia)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539783)
 * Find your php directory, and open your php.ini file.
 * Look for:
    safe_mode = On
 * Change it to:
    safe_mode = Off
 * Save the changes.
 * Restart your server Apache or what have you for the changes to take effect.
 * Make sure you edit/change the right php.ini file. Some setups have more than 
   one location.
 *  Thread Starter [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539787)
 * dang. i thought we were on to something, but i’m still getting the exact same
   errors.
 * i am fairly for certain i am in the correct php.ini file, because i went to (
   my domain).com/wp-admin/info.php and it said where the php.ini file was located,
   and sure enough, the safe mode was set to on, so i did what you suggested. i’m
   still getting the safe mode restriction error as well as the other two that i
   originally posted. 🙁
 *  [gameutopia](https://wordpress.org/support/users/gameutopia/)
 * (@gameutopia)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539794)
 * It appears that your wp-includes/load.php and/or wp-settings.php may have a file
   ownership/permission problem.
 * I am not sure what kind of setup you have but if you can re-upload the above 
   mentioned to files as the actual user of that account that might solve your problem.
 * Either change/set those files to match the account name/holder, or rename them
   like wp-includes/load-backup.php and wp-settings-backup.php.
 * Then, login as the actual account holder and re-upload them so they will be owned
   by that account.
 * You might also double check other files and folders to make sure they are owned
   by that actual account/user.
 *  Thread Starter [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539806)
 * ok, i will try that this morning. do you know how typically the permissions should
   be setup? i think those files are setup at 0775, is that ok do you think?
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539807)
 * Files should usually be 644 and folders 755
 *  Thread Starter [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * (@wordprosystems)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539815)
 * gameutopia – i could kiss you!!!
 * i finally got my site back up! i looked at one of our other sites we’re hosting,
   looked at how the owner is set up, same with permissions, i made all the changes
   necessary to get the owners to match, and when i went to test the site i got 
   a “error establishing database connection” and it told me to check he wp-config
   file. sure enough the credentials were for another site we’re hosting. i’m not
   sure why it pulled those credentials but i checked that wp-config file against
   the wp-config file in the backup i made (whew, thank god i did that!) and i made
   them match.
 * long story short, my site is up! to everyone that contributed and helped me get
   through this mess, i thank you from the bottom of my heart!!!
 * you guys are the best!!!

Viewing 12 replies - 1 through 12 (of 12 total)

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## Tags

 * [php](https://wordpress.org/support/topic-tag/php/)

 * In: [Localhost Installs](https://wordpress.org/support/forum/localhost-installs/)
 * 12 replies
 * 4 participants
 * Last reply from: [WordProSystems](https://wordpress.org/support/users/wordprosystems/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/getting-php-error-after-updating/#post-4539815)
 * Status: resolved

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