getting ptoblem while active the plugin

  • Resolved mohiddinmakent

    (@mohiddinmakent)


    2 years, 5 months ago

    while active the plugin the custom size tab product will add but on add to cart it will show twice the product can you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mohiddinmakent

    (@mohiddinmakent)

    2 years, 5 months ago

    Dear team,

    Hope you are well.

    I’m facing an issue when I add the same product with different optional addons, one of them get add in Cart. The issue happens when I add the same product to Cart (each time with a different optional addon), in the Cart page it only displays all product name, and other ones in the same name while adding another product it will display 2 Quantity (different optional addon though). However, when I try to add different products to Cart, then the issue doesn’t happen. Can you help me on resolving the issue please? thank you very much.

    Looking forward to hearing from you soon

    adhil_acowebs

    (@adhilps)

    2 years, 5 months ago

    Hello,

    Thanks for reaching out!

    Can you provide the URL for a test product page that includes an addon option so we can check?

    Thanks,
    Acowebs Support.

    Thread Starter mohiddinmakent

    (@mohiddinmakent)

    2 years, 5 months ago

    can you check it now

    Thread Starter mohiddinmakent

    (@mohiddinmakent)

    2 years, 5 months ago

    Hope you are well.

    I’m facing an issue when I add the same product with different optional addons, one of them get add in Cart. The issue happens when I add the same product to Cart (each time with a different optional addon), in the Cart page it only displays all product name, and other ones in the same name while adding another product it will display 2 Quantity (different optional addon though). However, when I try to add different products to Cart, then the issue doesn’t happen. Can you help me on resolving the issue please? thank you very much.

    can you check any product it will show same error

    https://houseofblaho.com/product/gypsy-child-chartreuse-yellow-shirt/

    Looking forward to hearing from you soon

    adhil_acowebs

    (@adhilps)

    2 years, 5 months ago

    Hello,

    We have checked on our end and could not replicate the issue as you mentioned.
    Kindly have a look at the screenshot below:
    http://tinyurl.com/yp5xrynx
    If you are still facing the issue, could you please share a screen record of the issue?

    Thanks,
    Acowebs Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

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