Title: getting some error Last modified: June 14, 2024 --- # getting some error * Resolved [Gulshan Kumar](https://wordpress.org/support/users/thegulshankumar/) * (@thegulshankumar) * [1 year, 11 months ago](https://wordpress.org/support/topic/getting-some-error/) * There are 13k + orders. We’re trying to export all completed orders. Tried with small numbers but still got instant error. * `Server architecture Linux 5.15.0-112-generic x86_64 Web server Apache/2.4.52( Ubuntu)PHP version 7.4.33 (Supports 64bit values)PHP SAPI fpm-fcgiPHP max input variables 3000PHP time limit 1800PHP memory limit 1024MMax input time 3000Upload max filesize 256MPHP post max size 256McURL version 7.81.0 OpenSSL/3.0.2Is SUHOSIN installed? NoIs the Imagick library available? YesAre pretty permalinks supported? Yes.htaccess rules Custom rules have been added to your .htaccess file.Current time 2024-06-14T06:21:10+00:00Current UTC time Friday, 14-Jun-24 06:21:10 UTCCurrent Server time 2024-06-14T06:21:05+00:00 * We are unable to complete your request.Try reducing the import batch count to 5 or less and increasing the Maximum execution time in the [General settings](https://examdaur.in/wp-admin/admin.php?page=wt_import_export_for_woo_basic). * If not resolved, contact the [support team](https://www.webtoffee.com/contact/) with the [WooCommerce fatal error log](https://examdaur.in/wp-admin/admin.php?page=wc-status&tab=logs), if any. * **Here’s the error log** * `[Fri Jun 14 06:19:49.958647 2024] [proxy_fcgi:error] [pid 1141209:tid 139912975787584][ remote 171.78.XXX.XXX:55539] AH01071: Go t error 'PHP message: PHP Fatal error: Uncaught Error: Call to a member function query() on null in /var/www/example. com/public /wp-content/plugins/order-import-export-for-woocommerce/admin/modules/ order/export/export.php:336\nStack trace:\n#0 /var/www/exa mdaur.in/public/wp- content/plugins/order-import-export-for-woocommerce/admin/modules/order/order. php(191): Wt_Import_Export_For_ Woo_Basic_Order_Export->prepare_data_to_export()\ n#1 /var/www/example.com/public/wp-includes/class-wp-hook.php(324): Wt_Import_E xport_For_Woo_Basic_Order->exporter_do_export()\n#2 /var/www/example.com/public/ wp-includes/plugin.php(205): WP_Hook->apply_filt ers()\n#3 /var/www/example.com/ public/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/ export.php(674): apply_filters()\n#4 /var/www/example.com/public/wp-content/plugins/ order-import-export-for-woocommerce/admin/modules/export/c lasses/class-export- ajax.php(207): Wt_Import_Export_For_Woo_Basic_Export->process_action()\n#5 /var/ www/example.com/public/wp-co nten…', referer: https://example.com/wp-admin/admin. php?page=wt_import_export_for_woo_basic_export` Viewing 3 replies - 1 through 3 (of 3 total) * [suckerberg](https://wordpress.org/support/users/suckerberg/) * (@suckerberg) * [1 year, 11 months ago](https://wordpress.org/support/topic/getting-some-error/#post-17831618) * I get this same exact error too on all my stores after updating to v2.5.3 - This reply was modified 1 year, 11 months ago by [suckerberg](https://wordpress.org/support/users/suckerberg/). * Thread Starter [Gulshan Kumar](https://wordpress.org/support/users/thegulshankumar/) * (@thegulshankumar) * [1 year, 11 months ago](https://wordpress.org/support/topic/getting-some-error/#post-17831689) * **Solution**: Downgrade to previous version via [this plugin](https://wordpress.org/plugins/wp-rollback/). * Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/) * (@webtoffeesupport) * [1 year, 11 months ago](https://wordpress.org/support/topic/getting-some-error/#post-17838525) * Hi [@thegulshankumar](https://wordpress.org/support/users/thegulshankumar/), [@suckerberg](https://wordpress.org/support/users/suckerberg/) * Thank you for bringing this to our attention. * We appreciate [@thegulshankumar](https://wordpress.org/support/users/thegulshankumar/) handling the situation by rolling back to the previous version. We have identified and fixed this issue in the latest version of the plugin, version 2.5.4. * You may update the plugin to the latest version and check if the issue is resolved. If you still encounter any issues, please let us know. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘getting some error’ is closed to new replies. * ![](https://ps.w.org/order-import-export-for-woocommerce/assets/icon-256x256. gif?rev=3133964) * [Order Export & Order Import for WooCommerce](https://wordpress.org/plugins/order-import-export-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/order-import-export-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/getting-some-error/#post-17838525) * Status: resolved