Title: Getting Started
Last modified: September 1, 2016

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# Getting Started

 *  [thefraziers9](https://wordpress.org/support/users/thefraziers9/)
 * (@thefraziers9)
 * [10 years ago](https://wordpress.org/support/topic/getting-started-87/)
 * I am the WordPress webpage administrator for our district. Two of us in the district
   have attempted to use the Document Gallery on a page in our sites. After watching
   the tutorial video on the DG page, we followed the instructions there. When we
   go to a page, select add media, and choose Create Document Gallery, we are able
   to select the documents. However, when we click the button at the bottom to create
   it and the formatting pane is supposed to show up on the right side, nothing 
   happens. It also doesn’t show up on the page where we attempted to create it.
   Any thoughts??? (We are both administrator roles, and I am a super admin, by 
   the way.)
 * [https://wordpress.org/plugins/document-gallery/](https://wordpress.org/plugins/document-gallery/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/)
 * (@danrossiter)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/getting-started-87/#post-7462590)
 * Hi,
 * The first thing I would like to do is determine whether another plugin/theme 
   is misbehaving resulting in DG being unable to function correctly. To test this,
   you’ll need to do the following:
    1. Disable all plugins except for DG. 2. Switch
   to a default theme for your WP install. 3. Try to create a Document Gallery again.
   4. If three, succeeds, then enable plugins and switch back to your theme one-
   by-one, each time re-trying #3. When 3 fails for the first time, you know what
   is causing problems.
 * If 3 does not succeed at any point, then it likely is an issue specifically with
   DG and I can investigate further.
 * -Dan
 *  Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/)
 * (@danrossiter)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/getting-started-87/#post-7462682)
 * Hi thefraziers9,
 * Do you have any update on this issue?
 * -Dan
 *  Thread Starter [thefraziers9](https://wordpress.org/support/users/thefraziers9/)
 * (@thefraziers9)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/getting-started-87/#post-7462687)
 * I have tried the suggestion from a week ago, and it seems to be working fine 
   now. (Yay!) I have tried reinstalling the plugins, and all still seems to be 
   working. Thank you so much for your help, Dan!!
 *  Thread Starter [thefraziers9](https://wordpress.org/support/users/thefraziers9/)
 * (@thefraziers9)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/getting-started-87/#post-7462688)
 * Well, I tried it on another of our WordPress sites to see if it would work there
   as well. I uninstalled the same plugins that I had before to see if it would 
   let me use the Document Gallery. It would not let me use it. I did not want to
   move to a default theme since the theme I use is very in depth and I have a great
   deal of work and information already in it. It would not let me use the document
   gallery. I then tried it in a third site using the same theme as the second (
   that wouldn’t let me add it). It works fine on this site with the theme replicated.
   Any ideas??
 *  Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/)
 * (@danrossiter)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/getting-started-87/#post-7462712)
 * Hi thefraziers9,
 * Curious indeed.
 * I still have to strongly recommend that you switch to a default theme (keep in
   mind this is a temporary test step). Especially you telling me that the theme
   is “very in depth” makes me anxious. If we can rule it out, that’s one more data
   point to maybe help narrow down what’s going wrong.
 * Other than above, can you tell me what browser and operating system you are running?
   If you try different browsers does anything change?
 * -Dan

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Getting Started’ is closed to new replies.

 * ![](https://ps.w.org/document-gallery/assets/icon.svg?rev=983329)
 * [Document Gallery](https://wordpress.org/plugins/document-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/document-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/document-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/document-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/document-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/document-gallery/reviews/)

## Tags

 * [Instructions](https://wordpress.org/support/topic-tag/instructions/)
 * [nothing](https://wordpress.org/support/topic-tag/nothing/)

 * 5 replies
 * 2 participants
 * Last reply from: [Dan Rossiter](https://wordpress.org/support/users/danrossiter/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/getting-started-87/#post-7462712)
 * Status: not resolved