Title: Getting Started Error
Last modified: November 9, 2022

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# Getting Started Error

 *  Resolved [brian212](https://wordpress.org/support/users/brian212/)
 * (@brian212)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/)
 * When installing Creative Mail 1.6.2 in WordPress 6.1 we are running into an error
   after activating the plugin.
 * From WP Admin Dashboard, Creative Mail, “I Agree and let’s get started” button
   in fails to launch the Creative Mail setup, instead it returns to the same WP
   Admin Dashboard, Creative Mail screen.
 * We have tested this across multiple sites, computers, and browsers. We have also
   deactivated all plugins, then reactived just Creative Mail and gotten the same
   error.
 * Creative Mail support was unable to identify any cause, suggesting we contact
   WordPress Support.
 * There is a warning message on the description tab for the plugin “Warning: This
   plugin has not been tested with your current version of WordPress.”
 * Any suggestions on how to fix this? Thank you for your help!

Viewing 14 replies - 1 through 14 (of 14 total)

 *  [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * (@rafasshop)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16184641)
 * Hi! I have the same situation.
 * I contacted with them too, they asked me about the OS and browser, and still 
   waiting for a solution.
 * I tested with different computers, internet connections, browsers, and os. No
   more replies received.
 * I think that is more related with their service that tries to stablish a connection
   but fails for any reason.
 * Waiting for a fix.
 *  Thread Starter [brian212](https://wordpress.org/support/users/brian212/)
 * (@brian212)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16186738)
 * Hi Sergio,
    Thanks for your reply! I have seen a closed thread in this support
   forum from 2 years ago where people had a similar issue (search `get started 
   intext:"Plugin: Creative Mail – Easier WordPress & WooCommerce Email Marketing"`).
   It seems like WordPress 6.1 released 11/1/22 and the Creative Mail 1.6.2 released
   last week may have a conflict with eachother or some other plugins. Hope to find
   a resolution soon! -Brian
 *  [boionfire81](https://wordpress.org/support/users/boionfire81/)
 * (@boionfire81)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16187623)
 * I was able to reach the sign up form, but EVERY submission came back with there
   was a problem processing
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16189088)
 * Sorry to hear this is happening. We have released a new plugin version this morning.
   Feel free to update to version 1.6.3 and let us know if you continue experiencing
   any issues.
 *  [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * (@rafasshop)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16189188)
 * Hi! thank you for your help.
 * I updated the plugin, now is opened new tab with a blank page and this message:
 * {“type”:”[https://tools.ietf.org/html/rfc7235#section-3.1&#8243](https://tools.ietf.org/html/rfc7235#section-3.1&#8243);,”
   title”:”Unauthorized”,”status”:401,”traceId”:”|81ceed35-4b404837444b1084.”}
 * The original tab is refreshed, and stay in same situation, nothing changes.
 * Can you check it? thank you for your efforts.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16189560)
 * Hi [@rafasshop](https://wordpress.org/support/users/rafasshop/), please send 
   us an email to [support@creativemail.com](https://wordpress.org/support/topic/getting-started-error/support@creativemail.com?output_format=md)
   with your site URL and the description of what is happening to better assist 
   you with this matter.
 *  Thread Starter [brian212](https://wordpress.org/support/users/brian212/)
 * (@brian212)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16190481)
 * 1.6.3 update to Creative Mail resolved our issue, thank you so much for the prompt
   reply and update [@constantcontact](https://wordpress.org/support/users/constantcontact/).
    -  This reply was modified 3 years, 6 months ago by [brian212](https://wordpress.org/support/users/brian212/).
 *  [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * (@rafasshop)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16191873)
 * sorry, but I still having same issue I sent you by email with details, using 
   1.6.3 update
 *  [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * (@rafasshop)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16203503)
 * Hi! I still with the issue, I sent several emails, but never received any reply.
 *  Thread Starter [brian212](https://wordpress.org/support/users/brian212/)
 * (@brian212)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16206084)
 * Hi Sergio,
    1.6.3 fully resolved our problems. Have you tried reaching out to
   their support directly about your problem?
 * [https://app.creativemail.com/kb/help/article/chat-with-our-support-team](https://app.creativemail.com/kb/help/article/chat-with-our-support-team)
 * Hope this helps!
 * -Brian
 *  [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * (@rafasshop)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16206537)
 * Hi [@brian212](https://wordpress.org/support/users/brian212/) . I contacted by
   email several times, but just one our before I get a reply from them asking for
   credentials to check directly my website, so I expect that I will have the fix
   soon 🙂
 * Thank you so much for the link, so I have another way to contact them in case
   I don’t receive new replies.
 * I never used creative mail, but after checking screenshots I think that can be
   great solution. I can’t wait to get fixed and use it.
 * thanks!
 *  [boionfire81](https://wordpress.org/support/users/boionfire81/)
 * (@boionfire81)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16211401)
 * I created an account, but when trying to link the account to my wordpress it 
   says an error occured when trying to login.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16212118)
 * [@boionfire81](https://wordpress.org/support/users/boionfire81/) sorry to hear
   about it. Please send us an email to [support@creativemail.com](https://wordpress.org/support/topic/getting-started-error/support@creativemail.com?output_format=md)
   with your site URL and the description of what is happening to better assist 
   you with this matter.
 *  [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * (@rafasshop)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16221247)
 * Hi! anyone here can share how you fix it? The support is telling me this:
 * “The reason for this error is that when your WordPress site calls CreativeMail
   app, it is omitting a security header that we expect. This generally happens 
   when one of the installed plugins gin (specifically a firewall or anti-virus 
   plugin suppresses headers). Whitelisting CreativeMail URLs on these plugins solves
   the issue.”
 * But I don’t have any security plugin installed in the website, servero or cloudflare.
 * I am thinking if maybe can be related with nginx server.
 * I am asking here because the constant contact support needs at least one week
   by each email to reply me.
 * Any idea?
 * thanks

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Getting Started Error’ is closed to new replies.

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 * 14 replies
 * 4 participants
 * Last reply from: [Sergio Alfaro](https://wordpress.org/support/users/rafasshop/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/getting-started-error/#post-16221247)
 * Status: resolved