Title: Getting support
Last modified: August 20, 2016

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# Getting support

 *  [wong](https://wordpress.org/support/users/wongpk/)
 * (@wongpk)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/)
 * Is it that I need to declare my theme to wooCommerce and/or I am compulsory to
   add add_theme_support(‘woocommerce’); ([http://docs.woothemes.com/document/third-party-custom-theme-compatibility/](http://docs.woothemes.com/document/third-party-custom-theme-compatibility/))
   in order to get support for wooCommerce error on my theme?
 * [http://wordpress.org/extend/plugins/woocommerce/](http://wordpress.org/extend/plugins/woocommerce/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Roy Ho](https://wordpress.org/support/users/splashingpixelscom/)
 * (@splashingpixelscom)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/#post-3586101)
 * Please rephrase your question so we can better help you. I am not sure if you’re
   saying your theme does not work with WooCommerce or are you saying it works fine
   except for the “message” that shows in the backend.
 *  Thread Starter [wong](https://wordpress.org/support/users/wongpk/)
 * (@wongpk)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/#post-3586104)
 * Sorry, I was meant to say that I’m working on a theme + WooCommerce. I already
   have everything work out, there is the “message” shows in the backend (I understand
   we can hide it by adding add_theme_support(‘woocommerce’); ), but can I get support
   without adding add_theme_support(‘woocommerce’); ?
 *  [Roy Ho](https://wordpress.org/support/users/splashingpixelscom/)
 * (@splashingpixelscom)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/#post-3586109)
 * hmmmm sorry I still don’t understand your question. That message is just a message
   and has nothing to do with if your theme will work with WooCommerce or not. And
   why you don’t want to add the theme support function for it?
 *  Thread Starter [wong](https://wordpress.org/support/users/wongpk/)
 * (@wongpk)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/#post-3586111)
 * I have a client, who saw the “message” and mentioned to me that you guys will
   not give support because of the “message”.
 * So my question is that with the message (meaning without delcare the woocommer
   support), can I still get support on wooCommerce?
 *  [Roy Ho](https://wordpress.org/support/users/splashingpixelscom/)
 * (@splashingpixelscom)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/#post-3586113)
 * Ok I think on am on to what you’re trying to ask now. No, they will not give 
   support to any 3rd party themes that is NOT created by them. This has nothing
   to do with that message you’re referring to.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Getting support’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
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 * 5 replies
 * 2 participants
 * Last reply from: [Roy Ho](https://wordpress.org/support/users/splashingpixelscom/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/getting-support-1/#post-3586113)
 * Status: not resolved