Gift Card Emails Not Sending on “Processing” Status

  • stokedesignco

    (@stokedesignco)


    7 months ago

    Hi,

    I’m using the YITH WooCommerce Gift Cards plugin and have noticed an issue with email delivery. Gift card emails are only being sent when I manually change the order status from Processing to Completed.

    From the documentation, I understand the plugin should send gift card emails for both Processing and Completed statuses. However, in my setup, nothing is triggered at Processing — only once I manually update the order to Completed.

    Could you please help me so that gift card emails are automatically sent as soon as the order is marked Processing, without requiring the manual status change?

    Thanks so much for your assistance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Juan Coronel

    (@juaancmendez)

    7 months ago

    Hello there,
    thanks for contacting us!

    I recommend running the following tests to see if the problem disappears at some point:

    • Update the plugin, WC, and WP to the latest version.
    • Switch to a default WP theme like 2025.
    • Leave only WC and our plugin active, and activate your plugins in batches until you find the one that conflicts.

    Could you check it, please?

    Best regards.

    Thread Starter stokedesignco

    (@stokedesignco)

    7 months ago

    Hi. Thank you so much for your response. We’ve troubleshot and checked as per your instructions but even then the gift cards are only generated when I manually update the WC order from pending to completed.

    Juan Coronel

    (@juaancmendez)

    6 months, 3 weeks ago

    Hi there,

    Could you tell me what payment method you’re using? Do you use the classic checkout or WC blocks? I just placed an order, and when it went to “Processing,” the gift card was sent successfully.

    Let us know.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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