Give WP Not Properly Processing When Form is Accessed Through Query String

  • Resolved ajohn29

    (@ajohn29)


    3 years, 4 months ago

    I followed your guide to prepopulate the donation form via a query string. It works perfectly, except when it comes to processing the form. There are two issues

    1) Errors do not appear when the form is accessed through the query string. If something goes wrong, it scrolls to the top of the form but doesn’t give the user any feedback as to what happened. If I access the form without a query string and cause the same error, I get an error message. Using stripe as the gateway.

    2) Users cannot change the donation amounts once they have been prepopulated. If they try it just cycles forever and doesn’t process anything.

    anyway to get this to work?

Viewing 2 replies - 1 through 2 (of 2 total)
  • stephanieliy

    (@stephanieliy)

    3 years, 4 months ago

    Hi @ajohn29,

    Glad you reached out. I suspect you are running into this issue we are tracking: https://feedback.givewp.com/bug-reports/p/snippet-to-auto-populate-amount-name-and-email-from-url-string-produces-the-dona

    I’d like to run a couple tests to confirm, and to see if your case has any unique details we can uncover. Send along a step-by-step of what you do that leads you to this error. I’ll set up a sandbox and follow your steps to replicate, and that should give us some additional information to work with. On that note, your system information will be helpful here as well. You can send this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    Let me know if you have any questions in the meantime, I’m happy to help.

    stephanieliy

    (@stephanieliy)

    3 years, 4 months ago

    Hi @ajohn29,
    It’s been a bit since I’ve heard back, and I know sometimes issues take a little extra time to troubleshoot. If you still have questions you can create a new ticket right here and we’ll be happy to give things a look. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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