Title: Givewp.com server down? Last modified: August 31, 2016 --- # Givewp.com server down? * Resolved [pangotango](https://wordpress.org/support/users/pangotango/) * (@pangotango) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/) * Hi, Trying to reach your website givewp.com to read in the docs and watch some demos, but since yesterday I’m getting the following: * Sucuri CloudProxy – Backend Server timeout Error details Error Code: HTTP 504 Error Message: Backend or gateway connection timeout. Server ID: cp15012 * Any help? Aloha from Germany * [https://wordpress.org/plugins/give/](https://wordpress.org/plugins/give/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/) * (@dlocc) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229327) * It sounds like our Sucuri firewall is blocking you for some reason… We can whitelist your IP if you want to provide it here. This is the first report we’ve seen of this… if you still cannot access the site please Google “whats my ip” and paste the result here and I’ll add it to the list. * Thread Starter [pangotango](https://wordpress.org/support/users/pangotango/) * (@pangotango) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229328) * thank you Devin, * Meanwhile I helped myself going through a VPN to read your manual. But it feels much better to do without. Never ran into a problem like this. Mmh .… Anyway just installed Give to set it up to my website. I’m shure it will look great 😉 * You may write me when I can try again. * [http://www.tangsworld.de](http://www.tangsworld.de) * Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/) * (@dlocc) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229329) * Hey I just added it to the whitelist. It may take a bit to update but check it out and let me know if you can access it. * Thread Starter [pangotango](https://wordpress.org/support/users/pangotango/) * (@pangotango) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229340) * drives me nuts … waited 1 hour … restarted my Macbook … »What is your IP« shows me new IP for my computer + web. Checked Blacklists for the IP – looks good. Cleared Caches in browser … trying to reach givewp.com … same old message from Sucuri! * Unfortunately some links from within your WP-plugin that go to your website don’t work because of that – like add-ons or documentation. * So I have to use VPN connection again. Any suggestions? * Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/) * (@dlocc) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229341) * Let me open up an issue with Sucuri and see what the issue is… thanks for your patience. * Thread Starter [pangotango](https://wordpress.org/support/users/pangotango/) * (@pangotango) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229344) * no problem … things always get better if caring people help each other … * Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/) * (@dlocc) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229346) * Ok so I got in a ticket in with Sucuri and our host and they said it should be resolved. Can you give it a test now? * Thread Starter [pangotango](https://wordpress.org/support/users/pangotango/) * (@pangotango) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229356) * You did it – now your website pops up fast as lightning. Great job and support. Wish your great plugin + products the success they deserve! * Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/) * (@dlocc) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229367) * Great! Thanks for the kind words. If you like our plugin/support please consider rating it: [https://wordpress.org/support/view/plugin-reviews/give](https://wordpress.org/support/view/plugin-reviews/give) * Thread Starter [pangotango](https://wordpress.org/support/users/pangotango/) * (@pangotango) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229374) * That’s exactly what you deserve – just wrote my comment in the ratings. * Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/) * (@dlocc) * [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229410) * Hey thanks for the nice review! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Givewp.com server down?’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 11 replies * 2 participants * Last reply from: [Devin Walker](https://wordpress.org/support/users/dlocc/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/givewpcom-server-down/#post-7229410) * Status: resolved