Title: good theme, weak support
Last modified: November 14, 2021

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# good theme, weak support

 *  [halilg](https://wordpress.org/support/users/halilg/)
 * (@halilg)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/good-theme-weak-support/)
 * good theme indeed. however if you need any kind of customization, they give you
   no support at all, even for simple customizations. they say “it’s not their support
   policy” and it’s understandable. however when u find out there is almost noone
   around who is an expert in their theme or you find an expert with a cost of few
   grands …!
 * I got back to my good-old-fantastic support theme in a few days.
 * Astra is a good theme, flexible, may be not the fastest one but not slow. But
   with this support policy, I believe 3 stars is the highest I can give.
    -  This topic was modified 4 years, 7 months ago by [halilg](https://wordpress.org/support/users/halilg/).

Viewing 1 replies (of 1 total)

 *  [Elvina Goves](https://wordpress.org/support/users/elvinag/)
 * (@elvinag)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/good-theme-weak-support/#post-15084652)
 * Hello [@halilg](https://wordpress.org/support/users/halilg/),
 * I am Elvina working with team Brainstorm Force, the makers of the Astra theme.
 * I’d like to mention that we are a team of WordPress developers building plugins
   and themes for WordPress and strive to offer the best support so our users can
   use the products effectively.
 * Our support covers everything related to our products’ features and functionalities
   as mentioned in our [support policy here](https://store.brainstormforce.com/support-policy/).
 * There may be times when we help with small bits of custom code like we did in
   a few instances within the tickets from you. But, that isn’t something that we
   can promise always.
 * Please feel free to get in touch with us if you need help with anything related
   to our products. We’d be glad to help. 🙂

Viewing 1 replies (of 1 total)

The topic ‘good theme, weak support’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/astra/4.13.4/screenshot.jpg)
 * Astra
 * [Support Threads](https://wordpress.org/support/theme/astra/)
 * [Active Topics](https://wordpress.org/support/theme/astra/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/astra/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/astra/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Elvina Goves](https://wordpress.org/support/users/elvinag/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/good-theme-weak-support/#post-15084652)