Title: Google Analytics Update failed Last modified: December 16, 2023 --- # Google Analytics Update failed * Resolved [hmabpera](https://wordpress.org/support/users/hmabpera/) * (@hmabpera) * [2 years, 5 months ago](https://wordpress.org/support/topic/google-analytics-update-failed/) * I tried to update Google Analytics for WordPress. **the update failed**. I saw a message: **unable to move file to upgrade-temp-backup**. Then on the admin plugins page I saw a Message: **Google analytics plugin was deactivated because the plugin could not be found.** The plugin is actually in the wp-content/plugins directory with the previous date. * Questions: 1. what caused the error? 2. How can I get the plugin back? 3. How can I do a successful update. thanks * I have a backup file but my updraft plus restore previously wiped out my entire plugins directory so I can not simply do a restore. šŸ™ * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgoogle-analytics-update-failed%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/) * (@devmich) * [2 years, 5 months ago](https://wordpress.org/support/topic/google-analytics-update-failed/#post-17289543) * Hi [@hmabpera](https://wordpress.org/support/users/hmabpera/), * Thanks for reaching out. Iā€™m sorry for the trouble here. * The error message ā€œunable to move file to upgrade-temp-backupā€ in WordPress usually indicates an issue related to file permissions during the plugin update process. The correct file permissions for directories are typically `755`, and for files, itā€™s often `644`. * Please try adjusting file permissions to see if that fixes the issue. Hereā€™s a guide you can follow: [https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/](https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/) * As a workaround, you should be able to manually update your plugins by directly downloading the latest version and uploading it manually to your WordPress site, replacing the older version that way. * You may need to re-install MonsterInsights Lite if itā€™s been deactivated and is no longer available in your Plugins page. * If you have any issues with re-installation, you can try removing the folder manually from your site first. Hereā€™s a guide you can follow: [https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/](https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/) * If issues persist, please reach out to your host provider, as theyā€™ll have the expertise to help with the above. * In case youā€™d like to learn more about the upgrade-temp-backup folder, you can check out WordPressā€™s article here: [https://make.wordpress.org/core/2023/07/11/new-in-6-3-rollback-for-failed-manual-plugin-and-theme-updates/](https://make.wordpress.org/core/2023/07/11/new-in-6-3-rollback-for-failed-manual-plugin-and-theme-updates/) * I hope this helps, but let me know if you have further questions. * Thank you! * Thread Starter [hmabpera](https://wordpress.org/support/users/hmabpera/) * (@hmabpera) * [2 years, 5 months ago](https://wordpress.org/support/topic/google-analytics-update-failed/#post-17290402) * Thanks, Michelle. I backed up my plugins before a failed update. When I tried to restore this backup using UpdraftPlus, I lost all of the plugins. I restored them by downloading the backup zip file and actually cp-ing its plugin folders to wp-content/plugins. these function properly BUT I cannot execute any updates to these. * The permissions seem to be correct 775 or 755 for folders and 664 or 644 for files. we changed the owner of the plugin sub-folders and files to daemon. this allowed one successful update for each plugin but no subsequent ones. * Files were left in the upgrade-temp-backup folder after successful updates. According to the documentation they should have been removed at that time. * Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/) * (@devmich) * [2 years, 5 months ago](https://wordpress.org/support/topic/google-analytics-update-failed/#post-17292462) * Hi [@hmabpera](https://wordpress.org/support/users/hmabpera/), * Thanks for sharing those details. * It sounds like you may have already attempted similar troubleshooting steps as suggested in this WordPress thread regarding the plugin update issue: [https://wordpress.org/support/topic/unable-to-update-plugins-after-upgrade-to-v6-3/](https://wordpress.org/support/topic/unable-to-update-plugins-after-upgrade-to-v6-3/) * Since this seems to be affecting more than just MonsterInsights, Iā€™m afraid our expertise on this topic is limited. * Would you be able to reach out to your host provider for further assistance? Theyā€™ll be more equipped to investigate your server configuration or WordPress installation, and have the expertise to identify and fix any underlying problems. * Iā€™m so sorry for not being able to help more, but let me know if you have any further questions about MonsterInsights or Google Analytics. * Thank you. Viewing 3 replies - 1 through 3 (of 3 total) The topic ā€˜Google Analytics Update failedā€™ is closed to new replies. * ![](https://ps.w.org/google-analytics-for-wordpress/assets/icon.svg?rev=2976619) * [MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy)](https://wordpress.org/plugins/google-analytics-for-wordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-analytics-for-wordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-analytics-for-wordpress/) * [Active Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-analytics-for-wordpress/reviews/) ## Tags * [plugin update failure](https://wordpress.org/support/topic-tag/plugin-update-failure/) * 3 replies * 2 participants * Last reply from: [Michelle D.](https://wordpress.org/support/users/devmich/) * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/google-analytics-update-failed/#post-17292462) * Status: resolved