Title: Google Drive issues
Last modified: June 18, 2018

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# Google Drive issues

 *  Resolved [beatravelling](https://wordpress.org/support/users/beatravelling/)
 * (@beatravelling)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/google-drive-issues/)
 * Hi,
 * I just realised my files haven’t been backed up in forever.
    The error messages
   say: – Have not yet obtained an access token from Google – you need to authorise
   or re-authorise your connection to Google Drive. – Google Drive: Account is not
   authorized. I have removed settings for Google Disk. I have de-authorized the
   plugin from accessing Google Drive. I re-autheticated with Google Drive. I have
   uninstalled the plugin. I have reinstalled the plugin. I have removed the app
   in the Google Disk settings. Everything without any error messages. But when 
   I go to run a backup I get the above mentioned error messages. Can anyone help?
   I am not technically advanced, so I have no idea what to do. Many thanks in advance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgoogle-drive-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/google-drive-issues/#post-10415318)
 * Hi,
 * Please could you try to wipe out UpdraftPlus settings? This will completely reset
   all UpdraftPlus settings and remote storage and it can be done via the
    ‘Advance
   Tools’ tab.
 * After resetting, please setup your Google Drive settings again and run a test
   backup.
 * Do you still get the same error?
 * Regards,
    Bryle
 *  Thread Starter [beatravelling](https://wordpress.org/support/users/beatravelling/)
 * (@beatravelling)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/google-drive-issues/#post-10428433)
 * Hi,
 * Thanks so much for getting in touch.
    I wiped out the settings. Set it all up
   again. Got two messages after trying to connect to Google Drive, both on the 
   same page, one above the other: – Success: you have authenticated your Google
   Drive account. – Have not yet obtained an access token from Google – you need
   to authorise or re-authorise your connection to Google Drive. Didn’t have to 
   run a backup to get the error message.
 *  Thread Starter [beatravelling](https://wordpress.org/support/users/beatravelling/)
 * (@beatravelling)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/google-drive-issues/#post-10428507)
 * Another thing. When I reverted back to Dropbox (temp solution until I get Google
   Drive or something else to work), I got this message upon connecting:
    Success:
   you have authenticated your Dropbox account (though part of the returned information
   was not as expected – your mileage may vary) Dropbox error: Error in call to 
   API function “users/get_current_account”: request body: could not decode input
   as JSON (400)
 * I ran a backup, and status said backup was run and successful at that, and the
   files were uploaded to Dropbox. My question is, is it still working despite the
   above message?
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/google-drive-issues/#post-10441118)
 * Hi,
 * Apologies for the late reply.
 * There is a current bug with Dropbox and the patch will be added on next release.
 * Regards,
    Bryle

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Google Drive issues’ is closed to new replies.

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## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)

 * 4 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/google-drive-issues/#post-10441118)
 * Status: resolved