Hi @buzzboldjeremy!
If you see the “reCAPTCHA was not entered correctly” message, you can go through the troubleshooting steps below.
- Your site keys may need to be corrected. First, reenter the reCAPTCHA site keys and ensure no tabs or spaces are in them.
- If your site uses SSL on some pages but not others, you may get a cross-site scripting error blocking the script. Try forcing the form pages to use SSL.
- If you have another plugin loading a reCAPTCHA on the same page, they are likely conflicting. Disable other reCAPTCHA plugins.
Hi @kristineds I reviewed the troubleshooting steps and don’t think any of these are affecting us. When I set the type to v3 and the threshold to 0 and I’m able to submit an entry, but my score comes in as 0.1 for a valid submission. That’s an issue because we don’t want to block real submissions, but we also need to prevent spam submissions.
When I change the type to Invisible, I don’t see a score come through on the entry. Does only v3 return a score? My concern is if we use Invisible it is not actually blocking spam entries as I have tried replicating a bad submission but they always seem to make it through and I don’t see a score with the Invisible type.
Do you have any suggestions?
Thanks
Hi @buzzboldjeremy! Can you send your form link so I can check this out? If you prefer not to post it publicly, you can open a support ticket here instead where our entire support team will be available to help.
I’ve tried to reproduce this issue on my dev site, but have not yet had any success. We’ve also not received any reports of similar issues from other users recently. I suspect there may be something unique to your setup that is causing this.
It would also be helpful to test to see if anything on your site is interfering with Formidable and causing the issue. Could you please go through the following steps?
https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict
