Google Reviews Widget Help

  • Resolved Alicia

    (@aliciagi)


    1 year, 9 months ago

    I’m trying to embed Google reviews on my client’s homepage, but even with a place ID and API it is not working. My client’s google review page is here: https://www.google.com/maps/place/Stay+Healthy+Fitness/@38.7632829,-121.292617,12z/data=!4m6!3m5!1s0x66d86533a12a9437:0x916a84b1220c904!8m2!3d38.7632829!4d-121.292617!16s%2Fg%2F11rxf4lh16?entry=ttu This is the place ID: ChIJN5QqoTNl2GYRBMkgEkuoFgk

    My client doesn’t list a specific address. She has a service area of Roseville, CA. From what I was reading, the plugins with Google reviews that require an API and place ID will only work for businesses that include a physical address on their business profile. I tried several plugins such as The Plus Addons for Elementor and Essential Addons for Elementor. This is the error I kept getting, “The provided Place ID is no longer valid. Please refresh cached Place IDs as per https://developers.google.com/maps/documentation/places/web-service/place-id#save-id“

    I’ve also tried many plugins (including Widgets for Google Reviews, Plugin for Google Reviews, WP Google Review Slider, WP Social Ninja, WP Google Review Slider) that don’t require an API only need a place ID and/or maps URL to locate the business. Then from there, I would customize the configuration I wanted and copy/paste the shortcode in Elementor. Even with the latest version of Elementor, the shortcode would not display correctly no matter what plugin I would try. I’m at a loss for what I can do at this point to get google reviews to display correctly, so any advice would be appreciated.

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  • Moderator James Huff

    (@macmanx)

    1 year, 9 months ago

    The error is from Google’s end, telling you to refresh your Place ID through them.

    No matter what plugin you try, it won’t work until you follow Google’s instructions.

    Thread Starter Alicia

    (@aliciagi)

    1 year, 9 months ago

    I’m writing this to help anyone who comes across the same issue. I ended up figuring out a solution today! After doing lots of research, I was able to confirm that Google does not support service area GBP listings for getting a working Google places API. Unless Google fixes this, it will only work for people with a physical address listed on their Google profile. For those interested here’s a forum from Google that discusses this issue in detail: https://issuetracker.google.com/u/2/issues/35828187?pli=1

    I realized that the only way around this issue for service area GBPs who want to display their reviews is to use a widget that doesn’t require an API and can look up the business using a place ID or google business URL. When I first used Widgets for Google Reviews and copied the shortcode into Elementor, I thought there was some kind of glitch because the code did not display correctly in the edit view of Elementor, but when I published and viewed the website, lo and behold the reviews looked exactly how they should! This is probably obvious for most people, but as I have worked very little with coding, I had no idea that what you see in edit view is very different from how it will actually look on the published website.

Viewing 2 replies - 1 through 2 (of 2 total)

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