Google Site Kit Problem

  • Resolved sagerountree

    (@sagerountree)


    2 years, 6 months ago

    I’m having an error with Google Site Kit and would love your help. I’m getting the message “An error occurred while running ‘mapSelect’: null is not an object (evaluating ‘e(d.b).isGatheringData’)” (etc.)

    May I please send you my site health info so you can help me find what’s causing it?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    2 years, 6 months ago

    Thanks for reaching out @sagerountree. And yes, please do share your Site Health information so we can investigate this further. Along with your Site Health information please share the following which may help us determine more on this:

    1. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear. 
    2. Was the plugin working as expected previously?

    Let me know if you have any questions with the above.

    Thread Starter sagerountree

    (@sagerountree)

    2 years, 6 months ago

    Thanks, James! In case it’s helpful for others, I was able to see SiteKit in an incognito tab in Chrome. I usually use Safari, and it had been working there previously but stopped.

    Plugin Support James Osborne

    (@jamesosborne)

    2 years, 6 months ago

    Glad to hear it @sagerountree, appreciate the update. As it sounds like what you’re experiencing may be related to Safari specifically, have you tried to clear your browser cache or cookies for your site? Doing so may allow you to continue using Site Kit as normal from Safari.

    I’m happy to keep this support topic open while you check this if you wish.

    Thread Starter sagerountree

    (@sagerountree)

    2 years, 6 months ago

    Dang, that fixed it! I’m sorry I forgot that is always a good first step. Thanks for the help!

    Plugin Support James Osborne

    (@jamesosborne)

    2 years, 6 months ago

    No problem whatsoever, happy to assist. If you run into any further issues be sure to reach out. If you’ve been a Site Kit user for some time, be sure to also share your feedback. We’d love to hear your thoughts on the plugin.

    Best of luck.

Viewing 5 replies - 1 through 5 (of 5 total)

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