Title: google_api_connection_fail Last modified: October 14, 2023 --- # google_api_connection_fail * Resolved [nikolas07](https://wordpress.org/support/users/nikolas07/) * (@nikolas07) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/) * Today I migrated my website to OVH, when I finished the migration and configured the plugins, notice that the Google Site KIT shows the error google_api_connection_fail * How can I solve? * `Hoje fiz a migração do meu site para a OVH, ao finalizar toda a migração e configurar os plugins notei que o Google Site KIT apresenta o erro google_api_connection_fail` * Como posso resolver? * ```wp-block-code ` wp-core version: 6.3.2 site_language: pt_BR user_language: pt_BR timezone: America/Sao_Paulo permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 1 dotorg_communication: true wp-paths-sizes wordpress_path: /home/jpagora/htdocs/jpagora.com wordpress_size: 11,43 GB (12277313007 bytes) uploads_path: /home/jpagora/htdocs/jpagora.com/wp-content/uploads uploads_size: 11,25 GB (12083619998 bytes) themes_path: /home/jpagora/htdocs/jpagora.com/wp-content/themes themes_size: 5,46 MB (5728549 bytes) plugins_path: /home/jpagora/htdocs/jpagora.com/wp-content/plugins plugins_size: 199,63 MB (209324917 bytes) database_size: 222,03 MB (232816640 bytes) total_size: 23,10 GB (24808803111 bytes) wp-dropins (1) advanced-cache.php: true wp-active-theme name: Newspaper (Newspaper) version: 12.5.1 (latest version: 12.6.1) author: tagDiv author_website: http://themeforest.net/user/tagDiv/portfolio parent_theme: none theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, widgets-block-editor, editor-style, menus, widgets theme_path: /home/jpagora/htdocs/jpagora.com/wp-content/themes/Newspaper auto_update: Desativado wp-themes-inactive (1) Twenty Twenty-Three: version: 1.2, author: a equipe do WordPress, Atualizações automáticas desativadas wp-plugins-active (19) Ad Inserter Pro: version: 2.7.31, author: Ad Inserter Pro, Atualizações automáticas desativadas Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic - Anti-spam Team, Atualizações automáticas desativadas CLP Varnish Cache: version: 1.0.0, author: cloudpanel.io, Atualizações automáticas desativadas GN Publisher: version: 1.5.10, author: Chris Andrews, Atualizações automáticas desativadas Health Check & Troubleshooting: version: 1.7.0, author: The WordPress.org community, Atualizações automáticas desativadas plugin load filter: version: 4.0.16, author: enomoto@celtislab, Atualizações automáticas desativadas SEOPress: version: 7.0.3, author: The SEO Guys at SEOPress, Atualizações automáticas desativadas SEOPress PRO: version: 7.0, author: The SEO Guys at SEOPress (latest version: 7.0.2), Atualizações automáticas desativadas Site Kit by Google: version: 1.111.0, author: Google, Atualizações automáticas ativadas Slider Revolution: version: 6.6.14, author: ThemePunch, Atualizações automáticas desativadas tagDiv Cloud Library: version: 2.8 | built on 25.07.2023 12:54, author: tagDiv, Atualizações automáticas desativadas tagDiv Composer: version: 4.3 | built on 10.08.2023 12:54, author: tagDiv, Atualizações automáticas desativadas tagDiv Mobile Theme: version: 2.3 | built on 25.07.2023 12:54, author: tagDiv, Atualizações automáticas desativadas tagDiv Standard Pack: version: 1.9 | built on 25.07.2023 12:54, author: tagDiv, Atualizações automáticas desativadas UpdraftPlus - Backup/Restore: version: 1.23.10, author: UpdraftPlus.Com, DavidAnderson, Atualizações automáticas desativadas WebP Express: version: 0.25.6, author: Bjørn Rosell, Atualizações automáticas desativadas wpDiscuz: version: 7.6.10, author: gVectors Team, Atualizações automáticas desativadas wpDiscuz - Ads Manager: version: 7.0.7, author: gVectors Team, Atualizações automáticas desativadas WP Super Cache: version: 1.10.0, author: Automattic, Atualizações automáticas desativadas wp-media image_editor: WP_Image_Editor_Imagick imagick_module_version: 1691 imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org imagick_version: 3.4.4 file_uploads: File uploads is turned off post_max_size: 64M upload_max_filesize: 64M max_effective_size: 64 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 122 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 768 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 4 imagick::RESOURCETYPE_TIME: 9.2233720368548E+18 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: 2.3.0 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.53.3 wp-server server_architecture: Linux 5.10.0-26-cloud-amd64 x86_64 httpd_software: nginx/1.21.4 php_version: 7.4.33 64bit php_sapi: fpm-fcgi max_input_variables: 10000 time_limit: 60 memory_limit: 512M max_input_time: 60 upload_max_filesize: 64M php_post_max_size: 64M curl_version: 7.74.0 OpenSSL/1.1.1w suhosin: false imagick_availability: true pretty_permalinks: true current: 2023-10-14T16:48:08+00:00 utc-time: Saturday, 14-Oct-23 16:48:08 UTC server-time: 2023-10-14T13:48:08-03:00 wp-database extension: mysqli server_version: 10.11.5-MariaDB-1:10.11.5+maria~deb11 client_version: mysqlnd 7.4.33 max_allowed_packet: 67108864 max_connections: 512 wp-constants WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/jpagora/htdocs/jpagora.com/wp-content WP_PLUGIN_DIR: /home/jpagora/htdocs/jpagora.com/wp-content/plugins WP_MEMORY_LIMIT: 256M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: false WP_DEBUG_LOG: true SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: false COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Indefinido WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8 DB_COLLATE: undefined wp-filesystem wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable google-site-kit version: 1.111.0 php_version: 7.4.33 wp_version: 6.3.2 reference_url: https://jpagora.com amp_mode: no site_status: not-connected user_status: not authenticated verification_status: not-verified connected_user_count: none active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights recoverable_modules: none required_scopes: openid: ⭕ https://www.googleapis.com/auth/userinfo.profile: ⭕ https://www.googleapis.com/auth/userinfo.email: ⭕ https://www.googleapis.com/auth/siteverification: ⭕ https://www.googleapis.com/auth/webmasters: ⭕ https://www.googleapis.com/auth/analytics.readonly: ⭕ https://www.googleapis.com/auth/tagmanager.readonly: ⭕ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ⭕ googlesitekit_view_dashboard: ⭕ googlesitekit_manage_options: ⭕ googlesitekit_update_plugins: ⭕ googlesitekit_view_splash: ✅ googlesitekit_view_authenticated_dashboard: ⭕ googlesitekit_view_wp_dashboard_widget: ⭕ googlesitekit_view_admin_bar_menu: ⭕ googlesitekit_view_shared_dashboard: ⭕ googlesitekit_read_shared_module_data::["search-console"]: ⭕ googlesitekit_read_shared_module_data::["pagespeed-insights"]: ⭕ googlesitekit_manage_module_sharing_options::["search-console"]: ⭕ googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ⭕ googlesitekit_delegate_module_sharing_management::["search-console"]: ⭕ googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ⭕ enabled_features: adsenseSetupV2: ✅ enhancedMeasurement: ⭕ ga4Reporting: ✅ gm3Components: ⭕ newsKeyMetrics: ⭕ userInput: ⭕ search-console_shared_roles: none search-console_management: owner pagespeed-insights_shared_roles: none pagespeed-insights_management: all_admins search_console_property: none analytics_account_id: none analytics_property_id: none analytics_profile_id: none analytics_use_snippet: yes analytics_4_property_id: none analytics_4_web_data_stream_id: none analytics_4_measurement_id: none analytics_4_use_snippet: yes ``` Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [nikolas07](https://wordpress.org/support/users/nikolas07/) * (@nikolas07) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17124041) * ![](https://i0.wp.com/jpagora.com/wp-content/uploads/2023/10/Problema-site-KIT. png?ssl=1) * Follow the curl tests they did in the terminal Segue os testes de curl que fiz pelo terminal * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17126129) * Thanks for reaching out [@nikolas07](https://wordpress.org/support/users/nikolas07/), and for sharing the results of your check regarding communication with your site and the Site Kit service. From reviewing the details it looks like you can only access sitekit.withgoogle.com over IPv4 and not IPv6. What may be happening, based on other reports, is that your IPv6 address is within a range that contains other IP addresses from regions where Google services are blocked. This will result in the error message you’re describing, and changes must be made at host level in order to proceed. * So we can confirm this is the case, please share the following: 1. Have you reached out to OVH on this and asked for any particular block they may be aware of? 2. As it looks like you may be a Cloudflare user, have you tried to temporarily pause Cloudflare before trying to set up Site Kit? 3. Can you confirm your IPv6 address? From the AAAA records I performed this may be 2606:4700:3037::ac43:d175. * Note also that as a workaround, you may wish to temporarily deactivate IPv6 while you’re setting up Site Kit. That way only IPv4 will be used and you should be able to proceed. * Let me know if you have any questions with the above. * Thread Starter [nikolas07](https://wordpress.org/support/users/nikolas07/) * (@nikolas07) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17126217) * Good morning, I have already contacted OVH about this but no response so far. * I temporarily disabled cloudflare and the problem persists, it is also unlikely that it is the problem, as my VULTR instance did not have this problem. * Yes. The IPV6 address provided by OVH is this 2606:4700:3037::ac43:d175 * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17126568) * Thanks for sharing this additional information. I’ve requested a check for the IPv6 address you provided. Unfortunately blocked to Google URLs are not something I can check myself, but I will let you know as soon as I have an update, most likely later this week. * Note also that if you are able to set up a clean WordPress install on the same IP, without Cloudflare, it might be worth attempting Site Kit setup. This can help determine if an origin host or Cloudflare block. Regardless, I will keep you informed here once I have an update on any blocks based on your sites IPv6 range. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17127241) * I have an update regarding your IPv6 address check. It looks like the 2606:4700: 3037::ac43:d175 IPv6 address is not blocked at present. Can you attempt Site Kit setup once more, and if the same occurs please share if you’re able to setup another WordPress site on the same hosting platform, without Cloudflare in use. If so, please attempt Site Kit setup using this site, which will help to determine any original host related issue. * Thread Starter [nikolas07](https://wordpress.org/support/users/nikolas07/) * (@nikolas07) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17127317) * I created a cloud instance in the same region as the VPS in Canada, Beauharnois( BHS) on OVh and I was unable to activate the Site Kit, it gave the same error. * Later using the same settings made in the same France, Gravelines (GRA) on Ovh, and I managed to activate SiteKIT. All attempts were made with CloudFlare active. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17127546) * Thanks for the update [@nikolas07](https://wordpress.org/support/users/nikolas07/). For your jpagora.com site, can you confirm whether the same error appears? I ask as the check came back and it stated your IPv6 is not blocked. * > I created a cloud instance in the same region as the VPS in Canada, Beauharnois( > BHS) on OVh and I was unable to activate the Site Kit, it gave the same error. * Typically, when these IPv6 only errors occur, the issue may not be specific to your site, they can occur if another IPv6 address within the same range is from a region where Google services are blocked. * Based on the telnet and cURL checks you previously shared you’ll also notice that the issue is the communication between your host server and a Google domain( sitekit.withgoogle.com). We may need to perform some additional checks with your hosting provider where such issues can be addressed. Can you confirm your origin host is ovhcloud.com, and have you reached out to them to enquire about any possible IPv6 issues, sharing the insights you provided? * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 7 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17146111) * As we didn’t receive a response I’ll mark this as resolved. Feel free to [open a new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you continue to encounter issues, or reopen this topic and we’d be happy to assist. * [voleoo](https://wordpress.org/support/users/voleoo/) * (@voleoo) * [2 years, 5 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17288780) * The same issue, the same VPS provider. 2607:5300:201….Solution: Disabled IPv6 on VPS * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 5 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17288893) * Sorry to hear that [@voleoo](https://wordpress.org/support/users/cortinashd/). If you’d like to [open an individual support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) we can communicate with you from there and investigate further. * As an alternative, you may also wish to download, install and activate [this mini plugin](https://gist.github.com/aaemnnosttv/baf4b8552f21f9dd994870d89c7b344e/archive/5fda14c44aa026442b17b3500fe0a3934196b3da.zip) before attempting Site Kit setup. If your problem is related to the same IPv6 issue, this mini plugin should address it. Let me know how you get on with this check, ideally from your own individual support topic. * [voleoo](https://wordpress.org/support/users/voleoo/) * (@voleoo) * [2 years, 5 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17288954) * This mini plugin resolve issue, thanks, now all is working. [https://buda-pets-space.com](https://buda-pets-space.com) 2607:5300:201:3100::48ab * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [2 years, 5 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17291398) * Glad to hear it [@voleoo](https://wordpress.org/support/users/voleoo/), appreciate the update. Best of luck, and you know where to find us should you have any further Site Kit queries. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘google_api_connection_fail’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) * 12 replies * 3 participants * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/) * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/google_api_connection_fail-52/#post-17291398) * Status: resolved