Title: google_api_connection_fail error
Last modified: June 29, 2023

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# google_api_connection_fail error

 *  Resolved [mrj0b](https://wordpress.org/support/users/mrj0b/)
 * (@mrj0b)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/)
 * i changed my server to a Frankfurt based server and i stared getting this error“
   google_api_connection_fail” i searched and i found that there was a problem in
   the past with servers from Frankfurt but it was fixed

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [mrj0b](https://wordpress.org/support/users/mrj0b/)
 * (@mrj0b)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/#post-16858014)
 * i contacted my server provider and he suggested to disable ipv6 to fix it as 
   its blocked by google and it was fixed
    -  This reply was modified 2 years, 11 months ago by [mrj0b](https://wordpress.org/support/users/mrj0b/).
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/#post-16858159)
 * Glad to hear that you were since able to connect Site Kit by disabling IPv6.
 * Rather than disabling IPv6, I can check with your hosting provider to see if 
   they can ensure that your address is whitelisted to communicate with Google servers?
   In such cases what seems to be happening isn’t specific to Frankfurt servers,
   it’s more a case that you’re IPv6 address is within a block that has one or more
   IPv6 addresses hosted in regions where Google services are blocked.
 * If you do wish for me to check this with your hosting provider please [share your Site Health information](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
   along with your IPv6 address. Within the form when sharing your Site Health information
   you can confirm your current hosting provider.
 *  Thread Starter [mrj0b](https://wordpress.org/support/users/mrj0b/)
 * (@mrj0b)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/#post-16858173)
 * ok thanks for your respond i submitted all the information on the form you sent
   me.
    -  This reply was modified 2 years, 11 months ago by [mrj0b](https://wordpress.org/support/users/mrj0b/).
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/#post-16858243)
 * Many thanks for sharing this, very useful indeed. I’ll request a check to confirm
   whether you’re IPv6 address is restricted and report back to you here once I 
   have an update. If this is the case, I’ll provide your hosting provider with 
   some suggestions to ensure you can enable IPv6 once more.
 * Note also that such blocks can be temporary, however, they do fall outside the
   scope of what we can address here on the plugin site. I’ll keep you updated, 
   thank you!
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/#post-16860499)
 * Thanks for your patience on this [@mrj0b](https://wordpress.org/support/users/mrj0b/).
   I got a response regarding a check for your IPv6 address and I can confirm it
   is blocked backed on the IP range it falls within.
 * I’ve reached out to your hosting provider with some suggestions to ensure users
   on the same server can connect with Site Kit. As you’re already connected over
   IPv4 I’ll close this support. You can reach out to your hosting provider also
   regarding this.
 * If you run into any further issues within the scope of Site Kit where we can 
   assist be sure to reach out. Best of luck.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘google_api_connection_fail error’ is closed to new replies.

 * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863)
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 * 5 replies
 * 2 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/google_api_connection_fail-error/#post-16860499)
 * Status: resolved