Title: Gravity Forms file upload issue
Last modified: November 25, 2019

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# Gravity Forms file upload issue

 *  Resolved [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/)
 * Hi team Litespeed,
 * Thanks for a great plugin! We’re running into an issue with using the “File upload”
   feature in the Gravity Forms plugin not working when the Litespeed plugin is 
   enabled. Here is some additional information to hopefully help with troubleshooting
   this:
 * 1) Even if you completely disable all caching in the Litespeed settings and switch
   every setting to “Off” in all of the setting tabs the issue still occurs. Even
   if “Enable LiteSpeed Cache” is disabled. The issue only resolves when I disable
   the Litespeed plugin itself.
 * 2) The image in the form submission is uploaded successfully to the server, it’s
   just that the redirect which is used in the link in the form submission does 
   not redirect to the file and instead results in a blank square ([screenshot](https://i.snipboard.io/pnIkON.jpg)).
   When the Litespeed plugin is disabled it successfully redirects to the image 
   file ([screenshot](https://i.snipboard.io/Wk1j5b.jpg)).
 * 3) This is happening when all other plugins are disabled and using a default 
   WordPress theme. Gravity Forms and Litespeed are the only two plugins activated.
 * Again, this is occurring when all caching settings/optimization settings are 
   turned off. It only goes away when the Litespeed plugin is deactivated.
 * I see there was another thread with this same issue opened a while ago but there
   was no resolution: [https://wordpress.org/support/topic/lightspeed-cache-interfering-with-gravity-forms-file-upload/](https://wordpress.org/support/topic/lightspeed-cache-interfering-with-gravity-forms-file-upload/)
 * Many thanks,
 * John

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [stanley@litespeed](https://wordpress.org/support/users/stanleylitespeed/)
 * (@stanleylitespeed)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12176249)
 * Hi [@smashballoon](https://wordpress.org/support/users/smashballoon/), could 
   you try to turn ON `Debug > Disable All Features` to see does it help? We’d like
   to check does it related to `.htaccess` setting.
 *  Plugin Support [LiteSpeed Lisa](https://wordpress.org/support/users/lclarke/)
 * (@lclarke)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12201393)
 * Hi [@smashballoon](https://wordpress.org/support/users/smashballoon/),
 * Do you still need help with this? If so, please let us know what happens when
   you disable all of LiteSpeed’s features.
 * I’m going to mark this topic “Resolved” for now, but will re-open it if we hear
   from you again.
 * Thanks!
 *  Thread Starter [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12205371)
 * [@stanleylitespeed](https://wordpress.org/support/users/stanleylitespeed/), [@lclarke](https://wordpress.org/support/users/lclarke/)–
   thanks for your responses. Sorry for the delayed response on my part – due to
   the Thanksgiving holiday I wasn’t available to test this until now. After enabling
   the “Disable All Features” setting the issue no longer occurs. Please let me 
   know the next steps I can take to troubleshoot this.
 * Many thanks,
 * John
 *  [stanley@litespeed](https://wordpress.org/support/users/stanleylitespeed/)
 * (@stanleylitespeed)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12208286)
 * Thanks for the update, could you please [join our Slack channel](https://join.slack.com/t/golitespeed/shared_invite/enQtMzE5ODgxMTUyNTgzLTNiNWQ1MWZlYmI4YjEzNTM4NjdiODY2YTQ0OWVlMzBlNGZkY2E3Y2E4MjIzNmNmZmU0ZjIyNWM1ZmNmMWRlOTk/)
   or [submit a ticket here](https://store.litespeedtech.com/store/submitticket.php)
   for helping us to reproduce the bug, thanks!
 *  Thread Starter [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12210179)
 * Sure, I’ve submitted a support ticket at that link.
 * Thanks!
 *  [Jacob Hill](https://wordpress.org/support/users/tekfused/)
 * (@tekfused)
 * [6 years ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12923978)
 * [@smashballoon](https://wordpress.org/support/users/smashballoon/) [@lclarke](https://wordpress.org/support/users/lclarke/)
   I have a client who is experiencing the same issue. What was the fix? Thanks 
   in advance!!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Gravity Forms file upload issue’ is closed to new replies.

 * ![](https://ps.w.org/litespeed-cache/assets/icon-256x256.png?rev=2554181)
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 * 6 replies
 * 4 participants
 * Last reply from: [Jacob Hill](https://wordpress.org/support/users/tekfused/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/gravity-forms-file-upload-issue/#post-12923978)
 * Status: resolved