Title: Gravity forms plugin not working
Last modified: April 25, 2018

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# Gravity forms plugin not working

 *  [3001web](https://wordpress.org/support/users/2001web/)
 * (@2001web)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/gravity-forms-plugin-not-working/)
 * Hi~
 * Adding this for a client. I submitted a free quote request which is stored by
   Gravity forms. My data was stored as it should be.
 * Requested my info and got an email with NO info in it. I then went to admin area
   and searched by email address for a data subject and got a “no data found” result
   yet my data is CLEARLY stored in Gravity forms entries log.
 * Any Ideas?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgravity-forms-plugin-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [indrek_k](https://wordpress.org/support/users/indrek_k/)
 * (@indrek_k)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/gravity-forms-plugin-not-working/#post-10216085)
 * Hi there!
 * Did you configure the form’s primary email address field as per the documentation:
   [https://codelight.eu/wordpress-gdpr-framework/knowledge-base/gravity-forms-gdpr-add-on/](https://codelight.eu/wordpress-gdpr-framework/knowledge-base/gravity-forms-gdpr-add-on/)
 *  [djmazi12](https://wordpress.org/support/users/djmazi12/)
 * (@djmazi12)
 * [8 years ago](https://wordpress.org/support/topic/gravity-forms-plugin-not-working/#post-10277757)
 * [@indrek_k](https://wordpress.org/support/users/indrek_k/)
 * I am experiencing the same thing as OP. I have 2 entries in my gravity forms,
   but as I test the privacy functionality, it says that there is no data. Both 
   in e-mail and the interface.
 * Also when I click on download data, when testing as admin it just refreshed the
   page but nothing is actually downloaded.
 * Could you assist me?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Gravity forms plugin not working’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [djmazi12](https://wordpress.org/support/users/djmazi12/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/gravity-forms-plugin-not-working/#post-10277757)
 * Status: not resolved