Title: Close to awesome
Last modified: September 9, 2019

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# Close to awesome

 *  [cunnningstunts](https://wordpress.org/support/users/cunnningstunts/)
 * (@cunnningstunts)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/great-plugin-responsive-developer-5/)
 * After using this for a while, we’ve come across some annoyances with every day
   usage.
 * The main thing is that as an admin, you can’t just create a ticket direct to 
   a recipient. First, you have to create a ticket AS the recipient and then reply
   to it. A total pain after a while, especially if you’re trying to use the system
   to replace regular emails.
 * Another thing is getting through quite a few tickets feels clunky. There really
   should be a ticket list visible while reading the ticket body, so you can easily
   click between them, just like every email application.
 * Overall, though, it’s a great support plugin with very reasonably priced pro 
   addons. I’ve tried just about every support plugin there is and this one is the
   pick of the lot. If it was a bit easier to live with, we’d keep using it..

The topic ‘Close to awesome’ is closed to new replies.

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 * Last reply from: [cunnningstunts](https://wordpress.org/support/users/cunnningstunts/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/great-plugin-responsive-developer-5/)