Title: Great plugin… while it worked
Last modified: August 30, 2016

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# Great plugin… while it worked

 *  Resolved [morserus](https://wordpress.org/support/users/morserus/)
 * (@morserus)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/great-plugin-while-it-worked/)
 * I installed sumome today and was really amazed whe I got it working… but a few
   hours later, the blue logo simply disappeared…. I uninstalled and reinstalled,
   removed adblock and all other suggestion and it simply doesnt show anymore.
 * You should add an option to “force reset” of the pluggin because the “options”
   that it ives me at dashboard now are simply to “generate new site id” that does
   nothing.
 * A shame for such a great plugin to work so poorly at something so basic (since
   many ppl are complaining about the same thing).
 * [https://wordpress.org/plugins/sumome/](https://wordpress.org/plugins/sumome/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Sumo](https://wordpress.org/support/users/sumome/)
 * (@sumome)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/great-plugin-while-it-worked/#post-6472429)
 * This happens when you set the badge to hidden. If you log out you wont be able
   to see the badge (as it’s hidden).
 * We have alternative login methods for when this occurs 🙂
 * [https://help.sumome.com/customer/en/portal/articles/1817297](https://help.sumome.com/customer/en/portal/articles/1817297)
 * Method 1: Auto Login
    Go to: [https://www.sumome.com/my](https://www.sumome.com/my)
   Select your Website (if you have multiple) and you will be auto logged in 🙂
 * Method 2: Direct URL
    Add this to the end of your URL path where SumoMe is: /#/
   sumome/app/login Example: [http://www.mywebsite.com/#/sumome/app/login](http://www.mywebsite.com/#/sumome/app/login)
 * Method 3: Secret Handshake! 🙂
 * Make sure you’re viewing your website in your browser. Click on any white/empty
   space on your website. This will ensure that your website and browser are your
   active window. Now type:
 * “sumome<up-arrow-cursor-key>”
 * This means to type the word sumome then press the up arrow on your keyboard.

Viewing 1 replies (of 1 total)

The topic ‘Great plugin… while it worked’ is closed to new replies.

 * ![](https://ps.w.org/sumome/assets/icon-256x256.png?rev=3147974)
 * [Website Pop-up Builder by BDOW! (formerly Sumo): Pop-ups + forms for email opt-ins and lead generation](https://wordpress.org/plugins/sumome/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sumome/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sumome/)
 * [Active Topics](https://wordpress.org/support/plugin/sumome/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sumome/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sumome/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Sumo](https://wordpress.org/support/users/sumome/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/great-plugin-while-it-worked/#post-6472429)
 * Status: resolved