Title: Having 2 problems with the plugin
Last modified: November 28, 2021

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# Having 2 problems with the plugin

 *  Resolved [yydevelopment](https://wordpress.org/support/users/yydevelopment/)
 * (@yydevelopment)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/having-2-problems-with-the-plugin/)
 * Hey there, I have tried to install this plugin on the site and it seems like 
   I have 2 problems with it.
 * 1) On version 1.6.1 of the plugin if the user don’t fill name and other required
   input the paypal popup stop when the user click on the pay button and it show
   the required fields.
 * On version 1.6.2 it seems like that don’t work anymore and the popup open and
   allow user to pay even without the required inputs.
 * 2) The second problem i have is that the plugin doesn’t save the payment data.
   
   I read somewhere that the problem might be causes because you save to much data
   and the hosting block it.
 * If that the case wouldn’t it be easier to break the data into 2 different lines
   instead of starting to deal with the hosting and trying to understand what to
   fix there?
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/having-2-problems-with-the-plugin/#post-15112708)
 * Hello [@yydevelopment](https://wordpress.org/support/users/yydevelopment/)
 * thank you for reaching out to us, we are here to help you.
 * Let me try to answer your 2 questions here:
    1) We have moved the billing details
   verification to the end of the payment process since it was causing some issues(
   failing payments) when we had it done at the moment when the PayPal button was
   pressed. We now see that there is a need for this process to also be done at 
   this time, so we are planning to have this corrected back, but we need to find
   a way to fix the other issue as well. However, the check is still there, just
   not at the same moment (for now). 2) Compared to older PayPal plugins, this plugin
   stores the customer payment data on the PayPal server and not on the merchant’s
   site. This is done to improve security and create additional functionalities.
   Works as intended.
 * I hope I understood your questions correctly. Let me know if you have any other
   questions or need other clarifications on these ones.
 * Kind regards,
    Joost
 *  Thread Starter [yydevelopment](https://wordpress.org/support/users/yydevelopment/)
 * (@yydevelopment)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/having-2-problems-with-the-plugin/#post-15112952)
 * Hey thanks for the detailed answer,
 * So in terms of the second question, can’t i even get basic data regarding the
   paypal payment like the paypal email? and if what different from the client email
   inserted on the order?
 * Thanks
 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/having-2-problems-with-the-plugin/#post-15124235)
 * Hello [@yydevelopment](https://wordpress.org/support/users/yydevelopment/)
 * the billing details should be available in the WooCommerce order details, this
   should include name, address, phone number and email address. Also, the order
   itself should be available there. This information is then also sent to the merchant’s
   email address. The details that are not on there are the details of the used 
   payment type; these are now stored on the PayPal server if vaulting is activated.
 * What is it that you see and what is the problem you encounter on this matter?
 * Kind regards,
    Joost
 *  Thread Starter [yydevelopment](https://wordpress.org/support/users/yydevelopment/)
 * (@yydevelopment)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/having-2-problems-with-the-plugin/#post-15126534)
 * Hey there, i mainly need the email and txn id from paypal but unless i do something
   wrong i get the user email id and not the email he paid with using paypal.
 * So if for example i use this code
 *     ```
       $order = wc_get_order(9529);
       echo $order->get_billing_email();
       ```
   
 * It returns the user email and not the paypal email (the order was paid with different
   paypal email than the user email).
 * Are there any other new tags for the plugin that allow me to collect the paypal
   payment data? I mainly need the ability to detect the order payment details from
   paypal incase it will require refund or something else.
 * At the moment i get the transaction id but it would make my life a bit easier
   to get the paypal paid email as well.
 * Thanks again

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Having 2 problems with the plugin’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [yydevelopment](https://wordpress.org/support/users/yydevelopment/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/having-2-problems-with-the-plugin/#post-15126534)
 * Status: resolved