Title: Header image doesn’t load
Last modified: February 20, 2022

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# Header image doesn’t load

 *  Resolved [decolien](https://wordpress.org/support/users/decolien/)
 * (@decolien)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/)
 * When I want to insert a picture on the home page, I always see a broken picture
   pictorgram instead of the picture I am inserting. Can I fix this? Thanks in advance!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fheader-image-doesnt-load%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Kharis Sulistiyono](https://wordpress.org/support/users/kharisblank/)
 * (@kharisblank)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15386599)
 * Hi [@decolien](https://wordpress.org/support/users/decolien/),
 * As checked, seems likely you’re enabling a multi-languae feature to your site.
   Your pages look fine, except the homepage. How did you enable the multi-language
   feature? Perhaps it requires a special setting for the homepage?
 * For troubleshooting purpose, can you try creating a new blank page, publish it,
   and use it as homepage (go to Settings > [Reading](https://wordpress.org/support/article/settings-reading-screen/)),
   and run your test?
 * Before testing, you may require clearing cache and restarting web browser first.
 * Regards,
    Kharis
 *  Thread Starter [decolien](https://wordpress.org/support/users/decolien/)
 * (@decolien)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15388466)
 * Hi Kharis
 * Thanks for the reply. Throughout the day my homepage was indeed not working, 
   but now it is back to normal. No idea how it happened.
 * The translator is the GTranslate plugin. I cannot find anything in the setting
   that could be related to this.
 * I have changed the homepage to the test page, but again the problem occurs.
 * I have also deleted my cache.
 * Any ideas on what I can do?
 * Thanks in advance!
    Kind regards Elien Kaes
 *  [Kharis Sulistiyono](https://wordpress.org/support/users/kharisblank/)
 * (@kharisblank)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15393214)
 * I checked your homepage again. Seems likely you’re getting script conflict issue
   with [Jetpack’s lazy load](https://jetpack.com/support/lazy-images/).
 * I’d recommend disabling it. And check whether your main hero image on homepage
   loads fine or not.
 * Regards,
    Kharis
 *  Thread Starter [decolien](https://wordpress.org/support/users/decolien/)
 * (@decolien)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15394071)
 * Hi Kharis
 * Thanks for the reply.
 * I have deactivated Jetpack and the translator, but the images are still not loading….
 * Best regards
    Elien Kaes
 *  [Astina Dangdut](https://wordpress.org/support/users/dangduters/)
 * (@dangduters)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15406151)
 * Hi Elien,
 * Do you have other plugin being used to optimize image performance? If so, try
   disabling it, and re-insert the image to the respective block, save, and reload
   your page.
 * If still, the image doesn’t appear, you may want to run your test with basic 
   WordPress installation (without any plugins) privately — only visible to you 
   while logged in as administrator. This process is called troubleshooting mode.
   You can enable it with [Health Check plugin](https://wordpress.org/plugins/health-check/).
 * Hope that helps.
 *  Thread Starter [decolien](https://wordpress.org/support/users/decolien/)
 * (@decolien)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15441969)
 * I solved it in another way, but thanks for the help!

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [homepage](https://wordpress.org/support/topic-tag/homepage/)

 * 6 replies
 * 3 participants
 * Last reply from: [decolien](https://wordpress.org/support/users/decolien/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/header-image-doesnt-load/#post-15441969)
 * Status: resolved