Title: Header missing or Process Stuck
Last modified: August 4, 2021

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# Header missing or Process Stuck

 *  Resolved [Jonas](https://wordpress.org/support/users/jonasgra/)
 * (@jonasgra)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/header-missing-or-process-stuck/)
 * Hello,
 * unfortunately we are facing an serious issue with the plugin while we are trying
   to generate an Export for Billiger.de
 * 1.) We can create a feed, but the feed is missing a lot of columns and most importantly
   the header of the .csv.
 * 2.) After we tried to increase the Batch Size unfortunately the process stuck
   at 14% (with Variations) and 22% (without Variations)
 * To solve it we already checked all cronjobs and it looks fine. I’m not sure what
   else I could do to generate an feed.
 * Kind regards,
 * Jonas

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/header-missing-or-process-stuck/#post-14744450)
 * Hi Jonas,
 * Thanks for using our plugin and reaching out to us.
 * With regards to the issues you mention for your Billiger.de feed:
    - Missing columns: on the field mapping section of the plugin you can add field
      mapping by just hitting the orange “+ Add field mapping” button. That will
      result in an extra row to appear where you can add the missing field mapping(
      s)
    - Missing header: I suggest you try creating a XML feed instead of a CSV feed
      as it is way less prone of errors and I believe Billiger also accepts XML
    - Feed stuck: please see: [https://adtribes.io/help-my-feed-processing-is-stuck/](https://adtribes.io/help-my-feed-processing-is-stuck/)
 * Hope this helps?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/header-missing-or-process-stuck/#post-14824163)
 * Assuming the issue at hand has been resolved or our support is no longer required
   I am going to close this topic for housekeeping reasons now. Please do not hesitate
   to reach out to our support-team again whenever you need our help.
 *  Thread Starter [Jonas](https://wordpress.org/support/users/jonasgra/)
 * (@jonasgra)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/header-missing-or-process-stuck/#post-14825750)
 * Yes, we could solve it.
    Just to let you know: it was an issue with the cronjobs
   and our hoster. After chaning the provider we were able to use the plugin.
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/header-missing-or-process-stuck/#post-14826289)
 * Perfect, thanks for the heads-up!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Header missing or Process Stuck’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/header-missing-or-process-stuck/#post-14826289)
 * Status: resolved