Title: Heatmap Error?
Last modified: March 23, 2021

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# Heatmap Error?

 *  Resolved [leipsyart](https://wordpress.org/support/users/leipsyart/)
 * (@leipsyart)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/heatmap-error/)
 * Hi
 *  I got heatmap on the blank area? (see picture)
    Is there something wrong that
   I can fix? [https://postimg.cc/zbZdJPRR/5a3e8e47](https://postimg.cc/zbZdJPRR/5a3e8e47)
   [https://postimg.cc/4Y0L03fP/8666068](https://postimg.cc/4Y0L03fP/8666068)
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [r3098](https://wordpress.org/support/users/r3098/)
 * (@r3098)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/heatmap-error/#post-14226009)
 * Hello.
    Users click where they gaze and where they are interested. Heatmaps measure
   this and render it. This is not limited to link elements. I’ve looked at your
   site and it seems to be working fine. Eighty clicks on the edge of a seemingly
   empty screen seems odd, but that is exactly what the user is doing. Of course,
   there are some behaviors that don’t make sense, but as more data is collected,
   we should be able to see a trend.
 *  Plugin Author [r3098](https://wordpress.org/support/users/r3098/)
 * (@r3098)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/heatmap-error/#post-14266827)
 * Hi.
    We found out that there was an error in the handling of some measurement
   data on the Aurora Heatmap side. Specifically, the coordinates including decimal
   places that were sometimes received from Chrome were mistakenly recorded as 0.
   The fix has been applied, so please update to the latest version 1.4.12 and wait
   for the data to accumulate. Therefore, I think my earlier answer was not appropriate
   for you. I apologize for that. And thank you for reporting this. Thanks to you,
   we were able to take care of it.
 *  Plugin Author [r3098](https://wordpress.org/support/users/r3098/)
 * (@r3098)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/heatmap-error/#post-14557256)
 * I believe the issue has been resolved, but the status has not been updated, so
   I will complete it.
    If you have further questions, please start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Heatmap Error?’ is closed to new replies.

 * ![](https://ps.w.org/aurora-heatmap/assets/icon-256x256.png?rev=2159820)
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 * 3 replies
 * 2 participants
 * Last reply from: [r3098](https://wordpress.org/support/users/r3098/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/heatmap-error/#post-14557256)
 * Status: resolved