Helm Installation Database Connection Error

  • mattzarr

    (@mattzarr)


    13 years ago

    I am desperately trying to get wordpress installed with a Helm Windows Server. I have created my mysql 5 database with 1 user but I am having troubles with connecting wordpress to it. When I run the install.php script to create the wp.config file I am able to enter all the information until the host. localhost does not work and inside helm it shows the host being… Host:mysql5.[domainname] Port 3307 so then I put in mysql5.circulatingvibes.com:3307 like it shows… but then I get the database connection error and I have tried google and other variations without any luck. If anyone could provide help and tips on my problem here that would be great!

    Thanks in advance.

Viewing 12 replies - 1 through 12 (of 12 total)
  • wp-butler

    (@wp-butler)

    13 years ago

    Hi Mattzarr,

    are you able to connect to the database by using any other tool?

    I found this from a hosting-provider.
    http://blog.jaguarpc.com/control-panels/howto-configure-mysql-to-work-with-helm/

    Maybe there will be add. help resources at your providers site.

    Regards, WP-Butler

    Thread Starter mattzarr

    (@mattzarr)

    13 years ago

    Thank you for that … I am using a HELM based server and think my problem is that I am providing a incorrect host connection string. Could you support me by suggesting what the proper host connection string should look like with mysql5. I think this is where my problem lies.

    Thank you!

    wp-butler

    (@wp-butler)

    13 years ago

    agree, therefore it could be helpful to try to connect with a basic tool to the database.
    Provide me some more information about your hosting partner, I’ll check it for you.

    [ Signature moderated. ]

    Thread Starter mattzarr

    (@mattzarr)

    13 years ago

    Hi here is a screenshot of the HEML database configuration portal

    https://www.dropbox.com/s/t4ul6amypsi5k13/Photo%202013-05-28%209%2024%2035%20AM.png

    Thanks for your help!

    Thread Starter mattzarr

    (@mattzarr)

    13 years ago

    the domain is circulatingvibes.com

    wp-butler

    (@wp-butler)

    13 years ago

    Hi,

    thanks for the screenshot and the link.
    I could not do that much without login – anyway.
    It seems that the root user has only local access (root@localhost instead root@% for global connections.

    I tried to reach your server and got the message ” ERROR 1044 (42000): Access denied for user ”@’localhost’ to database ‘helm.circulatingvibes.com:3307′”

    I found an article how to setup mySQL with helm and root@% here

    Hope that works for you.

    otherwise we should have a save conversation so that you can provide me with login data… [Moderator note – do NOT ask for access to people’s sites on these forums]

    Regards, Guido

    Thread Starter mattzarr

    (@mattzarr)

    13 years ago

    Could I share the login information with u in an email?

    wp-butler

    (@wp-butler)

    13 years ago

    hm, I can’t suggest that – [removed]

    WPyogi

    (@wpyogi)

    13 years ago

    @wp-butler – please keep help on these forums per the forum rules.

    @mattzarr – these forums only provide help here, and we do not recommend responding to requests to send your info to people you don’t know.

    WPyogi

    (@wpyogi)

    13 years ago

    @mattzarr – if you need additional help, you could consider posting a job listing here: http://jobs.wordpress.net/

    Thread Starter mattzarr

    (@mattzarr)

    13 years ago

    I’m
    Sorry didn’t relize that was against the rules. Skype is a good option. I looked at the guide but I am not sure if those steps are possible with my server and how it’s configured.

    Thanks

    wp-butler

    (@wp-butler)

    13 years ago

    Hi WPyogi,

    sorry – I don’t want to break the rules, just want him not to send the login data by mail.

    [ Signature moderated. ]

Viewing 12 replies - 1 through 12 (of 12 total)

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