Title: Helm Installation Database Connection Error Last modified: August 21, 2016 --- # Helm Installation Database Connection Error * [mattzarr](https://wordpress.org/support/users/mattzarr/) * (@mattzarr) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/) * I am desperately trying to get wordpress installed with a Helm Windows Server. I have created my mysql 5 database with 1 user but I am having troubles with connecting wordpress to it. When I run the install.php script to create the wp. config file I am able to enter all the information until the host. localhost does not work and inside helm it shows the host being… Host:mysql5.[domainname] Port 3307 so then I put in mysql5.circulatingvibes.com:3307 like it shows… but then I get the database connection error and I have tried google and other variations without any luck. If anyone could provide help and tips on my problem here that would be great! * Thanks in advance. Viewing 12 replies - 1 through 12 (of 12 total) * [wp-butler](https://wordpress.org/support/users/wp-butler/) * (@wp-butler) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791361) * Hi Mattzarr, * are you able to connect to the database by using any other tool? * I found this from a hosting-provider. [http://blog.jaguarpc.com/control-panels/howto-configure-mysql-to-work-with-helm/](http://blog.jaguarpc.com/control-panels/howto-configure-mysql-to-work-with-helm/) * Maybe there will be add. help resources at your providers site. * Regards, WP-Butler * Thread Starter [mattzarr](https://wordpress.org/support/users/mattzarr/) * (@mattzarr) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791393) * Thank you for that … I am using a HELM based server and think my problem is that I am providing a incorrect host connection string. Could you support me by suggesting what the proper host connection string should look like with mysql5. I think this is where my problem lies. * Thank you! * [wp-butler](https://wordpress.org/support/users/wp-butler/) * (@wp-butler) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791401) * agree, therefore it could be helpful to try to connect with a basic tool to the database. Provide me some more information about your hosting partner, I’ll check it for you. * _[ [Signature moderated.](http://codex.wordpress.org/Forum_Welcome#Signatures)]_ * Thread Starter [mattzarr](https://wordpress.org/support/users/mattzarr/) * (@mattzarr) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791410) * Hi here is a screenshot of the HEML database configuration portal * [https://www.dropbox.com/s/t4ul6amypsi5k13/Photo%202013-05-28%209%2024%2035%20AM.png](https://www.dropbox.com/s/t4ul6amypsi5k13/Photo%202013-05-28%209%2024%2035%20AM.png) * Thanks for your help! * Thread Starter [mattzarr](https://wordpress.org/support/users/mattzarr/) * (@mattzarr) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791411) * the domain is circulatingvibes.com * [wp-butler](https://wordpress.org/support/users/wp-butler/) * (@wp-butler) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791418) * Hi, * thanks for the screenshot and the link. I could not do that much without login– anyway. It seems that the root user has only local access (root@localhost instead root@% for global connections. * I tried to reach your server and got the message ” ERROR 1044 (42000): Access denied for user ”@’localhost’ to database ‘helm.circulatingvibes.com:3307′” * I found an article how to setup mySQL with helm and root@% [here](http://blog.jaguarpc.com/control-panels/howto-configure-mysql-to-work-with-helm/) * Hope that works for you. * otherwise we should have a save conversation so that you can provide me with login data… _**[Moderator note – do NOT ask for access to people’s sites on these forums]** Regards, Guido * Thread Starter [mattzarr](https://wordpress.org/support/users/mattzarr/) * (@mattzarr) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791422) * Could I share the login information with u in an email? * [wp-butler](https://wordpress.org/support/users/wp-butler/) * (@wp-butler) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791426) * hm, I can’t suggest that – [removed] * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791427) * **[@wp-butler](https://wordpress.org/support/users/wp-butler/) **– please keep help on these forums per the forum rules. * **[@mattzarr](https://wordpress.org/support/users/mattzarr/)** – these forums only provide help here, and we do not recommend responding to requests to send your info to people you don’t know. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791428) * **[@mattzarr](https://wordpress.org/support/users/mattzarr/)** – if you need additional help, you could consider posting a job listing here: [http://jobs.wordpress.net/](http://jobs.wordpress.net/) * Thread Starter [mattzarr](https://wordpress.org/support/users/mattzarr/) * (@mattzarr) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791431) * I’m Sorry didn’t relize that was against the rules. Skype is a good option. I looked at the guide but I am not sure if those steps are possible with my server and how it’s configured. * Thanks * [wp-butler](https://wordpress.org/support/users/wp-butler/) * (@wp-butler) * [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791433) * Hi WPyogi, * sorry – I don’t want to break the rules, just want him not to send the login data by mail. * _[ [Signature moderated.](http://codex.wordpress.org/Forum_Welcome#Signatures)]_ Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Helm Installation Database Connection Error’ is closed to new replies. * In: [Installing WordPress](https://wordpress.org/support/forum/installation/) * 12 replies * 3 participants * Last reply from: [wp-butler](https://wordpress.org/support/users/wp-butler/) * Last activity: [13 years ago](https://wordpress.org/support/topic/helm-installation-database-connection-error/#post-3791433) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics